Teams at ServiceTitan

Provide front-line technical support for ServiceTitan customers via phone, chat, email, and screen-share; troubleshoot issues, prevent escalations, build product expertise, and explain marketing and technical concepts clearly while reviewing reports and customer data.

Lead the vision, strategy, and delivery for Communications Intelligence: build a cross-channel communications data platform, reporting, APIs, and Voice Intelligence. Define metrics, drive data quality and observability, design operational dashboards and workforce intelligence, prototype UX, align cross-functional teams, and mentor product peers to improve contact center outcomes and AI-powered insights.

Lead an 8-engineer Financing squad to build lending, credit, and capital-access products. Own projects end-to-end, mentor engineers, make critical design decisions for money-moving systems, ensure regulatory and audit compliance, partner with Product, Risk, and Compliance, support hiring, and promote AI-assisted development practices.