Teams at ServiceTitan

Manage existing customer accounts post-sale, identify upsell opportunities, conduct discovery and product demonstrations, negotiate agreements, and drive adoption of SaaS modules. Build sales pipelines, forecast revenue, meet monthly targets, and collaborate with Product, Solution Engineering, Onboarding, Adoption, and Customer Success teams. The role requires consultative selling to external customers, including C-suite stakeholders, with responsibility for retention and expansion.

Manage five-week customer software implementations from kickoff through go-live. Serve as the workflow-focused customer contact, maintain project materials and schedules, mitigate implementation risks, lead working sessions and office hours, demonstrate best practices, and troubleshoot software and hardware issues involving ServiceTitan and integrated applications.

Manage end-to-end onboarding for multiple SDR cohorts, create and deliver structured playbooks and trainings, optimize SDR tech stack usage, run enablement projects and workshops, measure ramp performance using data and iterate to improve outcomes. Partner with SDR leadership, Marketing, and Operations to accelerate ramp time and drive pipeline generation.