Jobs at ServiceTitan

Leads product management strategy and execution for agentic onboarding, customer success, support resolution, and product utilization. Manages and develops PMs, partners with engineering, design, data science, platform, and post-sales teams, and tracks metrics including time to value, adoption, resolution, and churn. Requires experience delivering complex multi-team strategies, B2B SaaS onboarding or activation improvements, and AI-powered or agentic products.

Manage a portfolio of approximately 75 customer accounts, serving as a strategic advisor and primary contact. Drive adoption, ROI, retention, advocacy, and measurable business outcomes through value plans, usage analysis, training, and proactive engagement. Collaborate with Support, Product, Onboarding, and Sales to resolve escalations and communicate customer feedback. Maintain account documentation, manage follow-ups, and identify opportunities and risks. Travel up to 10% for client meetings, site visits, and team collaboration.

Manage long-term relationships and success for strategic enterprise and franchise accounts. Build executive partnerships, drive product adoption, coach users, oversee onboarding, analyze engagement data, deliver business reviews, manage enhancement requests, resolve escalations, and identify customer experience improvements. Collaborate cross-functionally with product teams while serving as a subject matter expert and proactive advisor to customers.

Own security outcomes for an engineering portfolio across application and cloud security. Lead threat modeling, architecture reviews, risk prioritization, remediation, secure coding, cloud and IaC security, and adoption of security scanning tools. Partner with engineering leaders, coach security champions, support incident response, provide hands-on remediation, and feed portfolio insights into security strategy and platform patterns. The role spans SaaS code, pipelines, identity, infrastructure, data, containers, Kubernetes, and AI-enabled systems.

Leads the mobile engineering organization responsible for ServiceTitan’s iOS and Android applications. Owns app performance, reliability, release quality, modernization, engineering processes, and predictable delivery. Manages engineering managers, develops leadership talent, partners with Product and Design, drives technical direction, supports recruiting, and ensures mobile initiatives deliver business outcomes at scale.

Principal Engineer responsible for defining technical vision, designing and delivering large-scale distributed systems, writing production code, and guiding major architectural decisions. The role establishes engineering standards, develops reusable systems, mentors senior engineers, supports roadmap and resource planning, and contributes to technical hiring. Key work includes cloud infrastructure, data architecture, AI/ML and LLM systems, monolith-to-microservices migrations, scalability, reliability, security, performance, and observability.

Provide technical customer support for ServiceTitan software through phone, chat, email, and screen sharing. Become a product expert, troubleshoot issues, develop creative workflows, prevent escalations, and deliver effective solutions. The role requires strong communication, empathy, critical thinking, multitasking, and the ability to translate complex technical issues into practical solutions while working effectively in a fast-changing environment.

Manage approximately 40 enterprise customer accounts, build senior-level relationships, coach customers on product best practices, solve complex business problems, identify product value opportunities, analyze engagement data, report KPIs, support upselling and cross-selling, improve customer experiences, and mentor team members. The role requires 4+ years of customer-facing account or project management experience, strong communication and organizational skills, data analysis ability, and less than 15% nationwide travel.

Own strategic customer relationships, adoption, outcomes, renewals, and expansion for enterprise accounts. Lead executive business reviews and escalations while diagnosing technical issues hands-on. Design ServiceTitan configurations, workflows, reporting, data solutions, and integrations; collaborate with Implementation, Support, Product, and Engineering to resolve issues. Use SQL, reporting, and AI tools to identify patterns, create scalable solutions, and develop reusable documentation and enablement assets.

Engineer enterprise identity governance across Okta, Lumos, and Veza. Design authentication, authorization, entitlement, access request, privileged access, and lifecycle governance; automate access reviews, compliance evidence, remediation, and non-human identity controls. Build identity analytics to detect excessive access, orphaned accounts, identity drift, and shadow identities. Partner with engineering, security, system owners, auditors, and vendors to implement least-privilege, time-bound access and audit-ready controls.

Own the technical vision and architecture for ServiceTitan’s iOS and Android mobile platform. Design scalable, reliable, secure, and high-performing systems; modernize monolithic codebases; improve observability, developer productivity, CI/CD, testing, and release processes. Mentor engineers, influence mobile strategy, define success metrics, support recruiting, and collaborate with cross-functional stakeholders. The role is approximately 60% development and requires expertise in native mobile development, performance engineering, modular architectures, and cloud-supported mobile backends.

Provide first-line technical support for ServiceTitan software through phone, chat, email, and screen sharing. Diagnose and resolve customer issues, develop effective workflows, prevent escalations, and translate complex technical problems into practical solutions. The role requires mastering complex software, collaborating with teammates, prioritizing cases, and maintaining a customer-focused approach. Familiarity with SIP, RTP, call flow analysis, SMS routing, SMPP, delivery receipts, carrier filtering, and brand registration is preferred.

Own go-to-market strategy, product positioning, full-funnel demand generation, and inbound pipeline growth for ServiceTitan’s Property Care and Pest products. Develop pipeline plans and budgets, coordinate campaigns and launches across Marketing, Sales, Product, and RevOps, and monitor funnel performance, attribution, lead quality, and conversion. Report results to senior leadership while influencing cross-functional teams and supporting scalable revenue growth.

Own approximately 100 customer accounts as their primary success contact, driving adoption, ROI, retention, renewals, expansion, and advocacy. Responsibilities include proactive and reactive engagement, customer training, issue resolution, escalation management, health monitoring, data-informed outreach, project coordination, feedback collection, and cross-functional collaboration. The role requires strong communication, organization, problem-solving, and customer relationship skills in a remote environment.

Develop and execute customer community content strategies across ServiceTitan, Aspire, and FieldRoutes. Manage content calendars, monitor and route escalations, foster customer engagement, analyze community insights, and collaborate cross-functionally to resolve issues. Lead the employee advocacy program, including content sourcing, employee enablement, participation growth, reporting, and performance analysis. Maintain community guidelines, share best practices, and provide peer coaching to junior team members.

Lead the technical vision for test automation and quality architecture across cloud, web, and mobile systems. Design scalable testing frameworks, integrate automation into CI/CD pipelines, analyze quality metrics, mentor engineers, guide technical decisions, and communicate outcomes to engineering leadership. The role emphasizes Playwright with TypeScript, Maestro with YAML, API and integration testing, system validation, and AI-first automation practices.

Provides tier 3 technical support and escalation assistance for ServiceTitan’s SaaS platform. Troubleshoots complex customer and internal support issues, designs workflow solutions, identifies bugs, partners with specialists and developers, and coaches support agents. The role requires deep product expertise, strong communication, customer de-escalation skills, troubleshooting ability, and proficiency with support tools, spreadsheets, and basic SQL.

Manages and develops an outbound Sales Development Representative team. Responsibilities include setting performance objectives, monitoring pipeline and KPIs, shaping outbound strategy, coaching SDRs, recruiting and onboarding team members, conducting one-on-ones, reporting to senior management, and evaluating sales technologies. The role requires outbound cold-calling expertise, SDR management experience, strong communication, analytical ability, and proficiency with Salesforce; Salesloft experience is preferred.

Leads outbound sales development management for the residential SDR organization. Responsibilities include managing managers, driving quota attainment, implementing sales processes and best practices, monitoring pipeline and performance metrics, recruiting and onboarding team members, coaching managers and SDRs, reporting KPIs, and evaluating sales technologies. The role partners with sales leadership to build a high-performing team and improve outbound pipeline generation.

Generates and qualifies sales opportunities through high-volume, multichannel outreach, discovery calls, and demo scheduling. Manages prospecting activity and pipeline using sales technology, collaborates with Account Executives on qualified opportunities, and continuously improves through coaching and feedback. The role includes structured enablement and training on the trades industry, customer personas, Salesforce, Salesloft, Gong, and ChiliPiper.