Jobs at ServiceTitan

Advises Product, Sales, Implementations, and Customer Success using deep Property Care trade expertise. Represents the company at industry conferences, manages trade-organization relationships, develops market perspectives, supports prospect conversations, guides complex implementations, and translates customer feedback into product and business priorities. The role requires a former senior operator with direct oversight of operations and technology, enterprise-scale experience, strong market credibility, and fluency in service agreements, technician routing, route optimization, compliance, and multi-location operations.

Leads sales compensation strategy and operations across more than 500 production roles. Develops and evaluates incentive plans, benchmarks industry practices, presents recommendations to senior leaders, manages payouts and accruals, improves processes through automation and AI, and partners with Sales, Finance, HR, and Operations. Directs and develops a high-performing compensation team.

Manage concurrent enterprise ServiceTitan implementations from initiation through close. Lead discovery and requirements gathering, configure client environments, conduct software training, create workflow resources, monitor risks, and coordinate with delivery, data, training, and product teams. Serve as the primary client contact while ensuring timelines, implementation quality, platform adoption, and long-term client success. The role requires 20–30% travel for client on-site engagements.

Lead and build a data science and analytics organization focused on operations and finance analytics. Define and execute an applied AI/ML roadmap (including LLMs and agentic systems), hire and mentor teams, partner with stakeholders to translate problems into production AI capabilities, and collaborate with data engineering and platform teams to ensure data quality, orchestration, and evaluation.

Design and implement automated cloud security controls across multi-cloud environments. Integrate security into CI/CD pipelines, harden infrastructure and IaC, manage IAM and secrets, advance container and workload security, protect AI/ML systems and data, and support monitoring, detection, and incident response for cloud applications.

Own the long-term technical success of strategic enterprise accounts by advising on ServiceTitan configuration, workflows, integrations, and best practices. Build stakeholder relationships, lead technical discovery, resolve complex issues, support adoption, analyze usage data, deliver business reviews, and partner with Product, Engineering, and Support. Coach users, manage technical initiatives, maintain account records, and identify improvements that increase customer value and satisfaction.

Manages a SaaS Pro Sales team responsible for upselling products and services to existing customers. Oversees sales performance, forecasting, strategy, recruiting, onboarding, coaching, and customer relationships. Drives product adoption, retention, and customer success while partnering with Marketing, Product, Strategy, Customer Success, and Sales Leadership. Provides consultative guidance, influences product direction, and develops processes to improve team performance.

Serve as a trusted advisor to enterprise clients, driving product adoption, retention, and expansion. Manage ~50–100 accounts, create success plans and KPIs, monitor client health, coordinate cross-functional teams, identify upsell opportunities, and provide product feedback to inform roadmap and improve outcomes.

Manage existing customer accounts post-sale, identify upsell opportunities, conduct discovery and product demonstrations, negotiate agreements, and drive adoption of SaaS modules. Build sales pipelines, forecast revenue, meet monthly targets, and collaborate with Product, Solution Engineering, Onboarding, Adoption, and Customer Success teams. The role requires consultative selling to external customers, including C-suite stakeholders, with responsibility for retention and expansion.

Manage five-week customer software implementations from kickoff through go-live. Serve as the workflow-focused customer contact, maintain project materials and schedules, mitigate implementation risks, lead working sessions and office hours, demonstrate best practices, and troubleshoot software and hardware issues involving ServiceTitan and integrated applications.

Manage end-to-end onboarding for multiple SDR cohorts, create and deliver structured playbooks and trainings, optimize SDR tech stack usage, run enablement projects and workshops, measure ramp performance using data and iterate to improve outcomes. Partner with SDR leadership, Marketing, and Operations to accelerate ramp time and drive pipeline generation.

Lead design, development, deployment, and scaling of cloud infrastructure and SRE tooling. Build automation, CI/CD, observability, capacity planning, and reliability improvements; collaborate with product teams to define non-functional requirements and resolve production issues.

Manage the Ads product and platform lifecycle, define AI strategies, drive measurement and insights, and lead a PM team for performance marketing.

Lead design and execution of global compensation, bonus and equity programs; build modeling, tools, and enablement for offers, budgets, and manager/employee compensation visibility; partner with Finance, Legal, Talent Acquisition and business leaders to align pay-for-performance, ensure compliance and market competitiveness, and scale compensation architecture across regions.

Lead the vision, strategy, and delivery for Communications Intelligence: build a cross-channel communications data platform, reporting, APIs, and Voice Intelligence. Define metrics, drive data quality and observability, design operational dashboards and workforce intelligence, prototype UX, align cross-functional teams, and mentor product peers to improve contact center outcomes and AI-powered insights.

Lead end-to-end execution of compensation cycles, conduct market analysis, design compensation programs, and partner with cross-functional teams to ensure clarity and efficiency in compensation strategies.

Own the enterprise integration and automation architecture across Finance, HR, Revenue, Billing, and Go-to-Market systems. Lead design reviews, engineering standards, governance, monitoring, technical debt reduction, and complex hands-on integrations using Workday Studio, Workato, Salesforce, Snowflake, and APIs. Guide distributed integration teams, manage escalations, support recruiting and development, and partner with senior stakeholders to prioritize automation initiatives and deliver resilient, production-grade solutions.

Lead operational and logistical execution for ServiceTitan’s annual Pantheon conference, owning sponsorship program management, internal booth strategy, and a 100,000+ sq ft expo hall experience. Coordinate sponsors, exhibit house vendors, booth design, revenue tracking, on-site operations, and cross-functional stakeholders to deliver a high-impact, revenue-driving attendee experience.

Lead the long-term technical vision and architecture for ServiceTitan's iOS platform. Design scalable mobile frameworks, define data access patterns via GraphQL, champion TCA, adopt Apple platform capabilities, integrate AI-assisted developer tools, drive cross-org alignment, mentor senior engineers, and set engineering standards for code quality, performance, testing, and extensibility.

Design, build, and maintain enterprise integrations and automation using Workato (primary) and middleware. Architect REST/SOAP APIs, webhooks, batch and event-driven workflows, and integrate ServiceTitan, Workday, Salesforce, and ERP systems. Monitor and support integration operations, lead vendor projects, implement AI/ML API-driven processes, produce documentation, and contribute to integration platform architecture and governance.