Jobs at ServiceTitan

The Principal Executive Recruiter leads full-cycle searches for senior executives, acts as a strategic advisor to C-suite, and builds a talent pipeline while utilizing market intelligence. This role involves managing confidential searches and presenting detailed candidate data to senior leaders.

The Customer Success Manager will manage a portfolio of enterprise accounts, ensuring client satisfaction and maximizing software value through coaching, relationship management, and data analysis.

Lead the Core Platform Infrastructure team to design, build, and operate large-scale distributed systems, messaging and async frameworks, and an internal developer platform. Drive architecture, reliability (SLOs, monitoring, performance), developer productivity tooling, and AI-assisted engineering workflows. Hire, mentor, and partner with principal engineers and product leaders to standardize platform patterns and scale platform capabilities across the organization.

Lead and build a data science team to develop production AI across operations and post-sales product experiences. Own roadmap, deploy agentic systems and forecasting, partner with stakeholders, ensure production reliability, evaluation, and business impact, and communicate results to executives.

Lead ownership of the Salesforce platform with emphasis on CPQ and Billing: design and deliver Apex/LWC/Flow solutions, manage integrations (REST/SOAP, platform events, middleware), run CI/CD, enforce development best practices, mentor engineers, and apply AI-assisted tools to accelerate delivery.

Lead product strategy and roadmap for the Exteriors vertical, owning end-to-end product development. Drive customer discovery, design AI-powered automation and recommendations, set measurable multi-quarter goals, and coordinate cross-functional teams to deliver business value for roofing, siding, gutters, and windows contractors.

Lead a team of 8–10 Enterprise Customer Success Managers to drive retention, expansion, product adoption, and measurable ROI. Coach and develop CSMs, manage customer risk, set strategic priorities, collaborate cross-functionally, hire and scale the team, and champion customer feedback at the executive level.

Drive post-sales operational excellence by analyzing workflows, designing scalable processes and solutions, owning projects end-to-end, writing user stories and specs, leading UAT, implementing KPIs, and partnering cross-functionally to improve revenue systems (Salesforce, Gainsight, Salesloft, Smartsheet).

Manage the Ads product and platform lifecycle, define AI strategies, drive measurement and insights, and lead a PM team for performance marketing.

Lead product design for a class-leading SaaS across desktop, tablet, and mobile. Conduct discovery research, prototype in Figma, create journey maps and task flows, run user interviews and testing, collaborate with PMs and engineers, mentor junior designers, and drive user-centered product strategy to ship high-quality features.

Lead a cross-functional team to define and execute the product roadmap for Capacity Management and AI Virtual Agents. Own product lifecycle from research through launch, set KPIs for revenue and adoption, drive integrations via APIs, and apply ML/AI/IoT opportunities. Collaborate with R&D, go-to-market, and strategic partners to improve product-market fit and expand addressable market while resolving escalations and optimizing customer outcomes.

As a Senior Software Engineer (Mobile), you will guide the technical implementation of a cross-platform mobile application, develop key product features, and collaborate within a team to enhance user experience.

The Enterprise Sales Manager will drive sales of Aspire's software solutions, manage the sales pipeline, and build relationships with key accounts while achieving sales goals. Occasional travel to industry tradeshows may be required.

Lead technical aspects of an engineering team, design and revamp systems, improve efficiency, mentor engineers, and contribute to product strategy.

Manage long-term success for ServiceTitan's largest customers, focusing on product adoption, account management, and enhancing customer satisfaction. You'll coach users and develop strong partnerships with client management.

The Senior Product Manager will lead product initiatives, manage the product lifecycle, and ensure solutions meet customer needs while driving market growth and achieving KPIs.

The Senior Business Analyst will drive process improvements, manage projects, analyze workflows, and collaborate with stakeholders to enhance post-sales functions.

The Senior Analyst of People Analytics will manage Visier platform, support data pipelines, validate data accuracy, and develop self-service dashboards ensuring analytical integrity across employee lifecycle processes.

Lead the technical direction of an engineering team, making major technical decisions, mentoring engineers, and improving technical quality through reviews and effective communication.

The Enterprise Implementation Consultant manages client implementation projects, ensuring quality, conducting training, and optimizing the ServiceTitan platform for clients in the Home Services industry.