Jobs at ServiceTitan

The Senior Product Manager will lead product initiatives, manage the product lifecycle, and ensure solutions meet customer needs while driving market growth and achieving KPIs.

The Senior Business Analyst will drive process improvements, manage projects, analyze workflows, and collaborate with stakeholders to enhance post-sales functions.

The Senior Analyst of People Analytics will manage Visier platform, support data pipelines, validate data accuracy, and develop self-service dashboards ensuring analytical integrity across employee lifecycle processes.

Lead the technical direction of an engineering team, making major technical decisions, mentoring engineers, and improving technical quality through reviews and effective communication.

The Enterprise Implementation Consultant manages client implementation projects, ensuring quality, conducting training, and optimizing the ServiceTitan platform for clients in the Home Services industry.

Manage a portfolio of ~20 enterprise Max customers as an executive-facing strategic advisor. Develop Executive Success Plans, conduct business reviews and onsite workshops, drive automation adoption and retention, identify risks, use data to recommend expansions, and partner with specialists and product to deliver measurable growth. ~30% travel.

Serve as primary CSM for ~100 accounts, build senior relationships, drive adoption and ROI of ServiceTitan, prevent churn, provide training, analyze usage data, manage escalations, and identify upsell opportunities to retain and grow revenue.

As a Senior Pro Product Specialist, you'll manage customer relationships, implement Conduit Tech, and ensure client success through training and engagement strategies. You'll analyze adoption data, collaborate with product teams, and contribute to innovative solutions in a start-up atmosphere.

As a Senior Product Manager, you will own the feature roadmap for Exteriors, map enterprise workflows to identify inefficiencies, lead market research, and collaborate with teams to ship AI-driven product solutions that enhance operational efficiency for contractors.

As Lead Data Scientist, you will develop machine learning and generative AI solutions for financial planning and strategic decision-making, mentor team members, and engage with finance leadership.

As a Customer Success Manager, you will manage a portfolio of enterprise accounts, build relationships, analyze data for insights, and ensure customer satisfaction.

The Senior Manager, Software Engineering is responsible for strategic execution, technical leadership, product advocacy, team scaling, and operational excellence, requiring advanced management and strong technical skills in C# and microservices.

As a Customer Success Manager, you will manage client relationships, drive product adoption and retention, and ensure client success through data-driven strategies and collaboration with cross-functional teams.

As a Customer Success Manager, you will ensure customer success and satisfaction, build strong relationships, drive value and ROI, and manage account health while providing product training and engagement strategies.

The Account Executive will manage customer relationships, identify upsell opportunities, negotiate agreements, and ensure product utilization. Key responsibilities include sales pipeline management and collaboration with customer success.

The Enterprise Customer Success Manager is responsible for managing a portfolio of high-touch trade service companies, ensuring customer satisfaction, analyzing engagement data, and promoting up-selling and cross-selling opportunities.

The Customer Success Manager enhances customer satisfaction by managing accounts, resolving issues, guiding product utilization, and fostering long-term relationships to ensure client success with ServiceTitan.

The role involves leading global mobility programs, managing immigration cases, integrating AI, ensuring compliance, and optimizing processes via Workday.

The Sales Development Flex Manager leads and develops teams of SDRs, drives pipeline strategy, recruits talent, and maintains performance metrics across the organization, adapting to various team needs and supporting high-impact projects.

The Director of Success Engineering leads a team ensuring technical success for ServiceTitan's top customers, focusing on adoption, growth, and operational excellence. Responsibilities include team building, establishing standards, technical consulting, driving growth initiatives, and serving as a technical advocate with stakeholders.