Teams at ServiceNow

Lead onboarding and adoption for enterprise customers, build executive-level trusted advisor relationships, drive product value and growth, translate customer needs into product solutions, iterate onboarding strategy, quantify customer outcomes, and act as the voice of the customer to inform the roadmap.

Own high-severity agentic AI escalations and drive at-risk enterprise deployments to successful outcomes. Design resilient architectures involving LLMs, RAG, multi-agent orchestration, integrations, guardrails, and governance. Advise executives, lead cross-functional technical resolutions, mentor engineers, create reusable playbooks and reference architectures, and translate field issues into product improvements. The role requires deep hands-on AI expertise, enterprise architecture experience, executive communication, and 15+ years of technical leadership.

Lead technical pre-sales for enterprise security and identity solutions: perform discovery, design solutions, deliver demos/POVs/POCs, validate integrations, train customers, support sales cycles, and translate technical capabilities into business outcomes. Travel 25-50% as needed.