Teams at ServiceNow

Supports ServiceNow’s global partner ecosystem by managing strategic partner relationships, growing sales pipeline, developing business plans and roadmaps, tracking performance, conducting business reviews, and coordinating with internal teams on partner growth, customer events, enablement, and shared business goals.

Generate sales pipeline through outbound prospecting, inbound lead qualification, marketing campaign follow-up, and customer engagement. Research prospects, identify business needs, qualify opportunities using defined criteria, and partner with Account Executives. Manage performance goals, participate in training and development programs, and build foundational technology sales skills while learning AI-native tools, cloud computing, and SaaS concepts.

Lead architecture and delivery of complex AI-native software features for ServiceNow Flow. Build agent runtimes, tool integrations, prompt and context layers, retrieval systems, evaluation frameworks, and human-in-the-loop controls. Establish AI-assisted development practices, mentor engineers, set engineering standards, partner cross-functionally on product delivery, and own production quality, observability, release readiness, and defect resolution.