Teams at ServiceNow

Leads complex enterprise AI deployments, escalations, and go-live engagements. Sets strategy for GAIL tooling, infrastructure, playbooks, and quality standards; drives systemic improvements across customer engagements; mentors engineers; and partners with product, engineering, and customer success leaders. The role requires hands-on software engineering, AI and GenAI integration, prompt engineering, shared-platform development, executive communication, and organizational influence.

Design, develop, and operate scalable VoIP infrastructure supporting AI-driven voice workloads. Integrate telephony systems, LLM applications, and real-time communication platforms while improving observability, reliability, deployment, and SRE practices. Build tested, maintainable software across telephony and AI layers, support production environments, collaborate with engineering and product teams, and mentor colleagues.

Leads the design, automation, and continuous improvement of Ethics & Compliance processes, especially anti-bribery and anti-corruption and export compliance controls. This role develops multi-year roadmaps, translates regulatory requirements into scalable ServiceNow and AI-enabled workflows, coordinates cross-functional stakeholders, manages initiatives from concept through deployment, and communicates progress to leadership. Responsibilities include process optimization, technology enablement, integration planning, change management, and monitoring compliance program effectiveness.