Teams at Sequencing.com

Design, build, and maintain scalable production pipelines and services to process clinical-grade 30x whole genome data. Optimize performance, reliability, and cost across AWS and hybrid environments. Develop tools and services (Python, C#, SQL, AWS) for genomic analysis, collaborate with cross-functional teams, ensure testing, observability, and validated output, and support consumer-facing DNA apps and reports.

Own end-to-end lifecycle marketing for subscription products across email, SMS, push, and in-product messaging. Design segmentation-driven journeys, build automated onboarding/engagement/retention/win-back/referral flows, run A/B tests, use AI to scale copy and analysis, and partner with Product, Data, Engineering, and Customer Success to translate complex genomic insights into clear consumer-facing messaging and measure lifecycle performance.

Provide responsive, high-quality customer support across email, phone, chat, and social platforms; troubleshoot orders and technical issues for e-commerce and digital subscriptions; escalate complex cases; maintain accurate records; contribute to support documentation; collaborate with engineering, product, and sales; identify trends to improve customer experience.