Teams at Runway

Lead full-cycle recruiting for GTM and G&A teams, partnering with hiring managers on recruiting strategies, sourcing, interview design, candidate experience, and hiring processes. Track search metrics, provide recruiting updates, improve diversity-focused sourcing and interview practices, support recruiting events, and contribute to People initiatives including employer branding and recruiting operations.

Lead full-cycle technical recruiting for Product, Design, and Engineering teams. Partner with hiring managers on recruiting strategies, sourcing, interview design, candidate experience, and hiring processes. Track search metrics, build diverse talent pipelines, improve recruiting mechanisms, support recruiting events, and contribute to employer branding, recruiting operations, and employee experience initiatives.

Resolve high-volume customer support tickets involving account access, billing, and subscription plans. Use macros, playbooks, and AI-assisted suggestions to provide accurate responses, identify issues requiring Tier 2 or Enterprise escalation, and flag recurring questions for new macros. The role requires clear written communication, process discipline, accuracy during repetitive work, and curiosity about the product. Prior customer-facing or process-driven experience is helpful but not required.