What's It Like to Work at Ro (Ro.co)?

In one sentence, why does the mission matter to your team — and what decision did it guide recently?

Our mission — helping patients achieve their health goals by delivering the easiest, most effective care possible — matters because every product decision we make directly impacts whether a patient can actually access and stay on treatment to reach those goals. We recently launched multi-month medication and membership options to lower costs and reduce barriers to care.

At Ro, “easiest, most effective care” shows up in the decisions we make. We consistently see that cost and friction are two of the biggest reasons patients don’t start or continue treatment. That pushed us to invest in multi-month offerings that can reduce costs by up to 50 percent while simplifying the experience. It required close coordination across product, clinical and pharmacy teams to ensure we were improving affordability and continuity of care without compromising clinical quality — because expanding access is fundamental to delivering on our mission.

Which initiative best demonstrates the impact of the mission — and how was its success measured?

Our work on multi-month medication and membership options is one of the clearest examples of how we bring the mission to life, by making treatment more affordable and easier to stay on over time. At the core, we believe direct-to-patient healthcare should use technology and scale to make care more affordable. That’s what drove us to introduce these options, making Ro one of the most accessible ways to get GLP-1 treatment and high-quality care.

By giving patients access to multiple months of medication at a lower overall cost — in some cases cutting costs in half — we’re directly reducing one of the biggest barriers to care. Just as importantly, patients who opt into multi-month plans are more likely to stay adherent to their medication, which is closely tied to better health outcomes. As adoption continues to grow, we are seeing the downstream impact of stronger adherence and better health outcomes, including greater weight loss.

What ritual or behavior convinces people the mission is real? 

One thing that consistently reinforces that the mission is real is how often patient impact shows up in day-to-day decision-making, not just in company-wide moments.

We ground discussions in real patient behavior and outcomes — where people drop off, where cost becomes a barrier and where the experience isn’t meeting patient expectations. That creates shared accountability to solve the highest-impact problems, regardless of how complex they might be. There’s also strong alignment across product, clinical and operations teams to prioritize solutions that expand access and improve outcomes for patients. When that level of coordination consistently points toward better patient results, it’s clear the mission isn’t just something we talk about — it actively shapes what we build and how we build it.