Jobs at Ricoh USA, Inc.

Oversee daily operations of a solo-person office services site, including mail, copying, scanning, courier, hospitality, shipping, and reception services. Operate office and imaging equipment, manage supplies and vendors, complete work orders and reports, coordinate conference rooms and A/V resources, interact with customers and facility personnel, collect operational data, and meet service-level and financial goals.

Sells Ricoh’s hardware, software, and professional services portfolio to enterprise accounts within an assigned territory. Develops account strategies, wins new business, expands existing accounts, presents proposals and demonstrations, negotiates solutions, manages customer relationships, and meets gross profit targets. The role requires expertise in digital printing, complex technology solutions, capital equipment sales, and business-to-business selling, with daily customer site visits and possible overnight travel.

Provides on-site operational and customer support across high-volume printing, copying, sorting, and mailing services. Operates and troubleshoots equipment, manages job requests, coordinates service calls, maintains records and inventory, calculates service charges, and supports timely job completion. Additional duties include meeting room setup, light maintenance, reception coverage, and adherence to equipment and workplace safety protocols.

Provides onsite legal office support including high-volume copying, scanning, printing, document formatting, records management, mail and shipping, billing logs, equipment operation, conference room support, and light facilities assistance. Handles confidential, time-sensitive legal documents and supports attorneys, paralegals, administrative staff, and other clients. May coordinate off-site trial materials, perform interoffice deliveries, troubleshoot equipment, and work occasional overtime or emergency assignments.

Manages complex business-process and workflow solution sales from prospecting through close. Develops C-suite relationships, creates demand, leads capture efforts and technical bids, shapes client requirements, builds differentiated value propositions, and coordinates internal and partner resources. Conducts competitive, market, financial, and strategic analyses while aligning Ricoh solutions to enterprise business outcomes. Requires strong sales-process expertise, technical understanding of IT environments, executive communication, negotiation, and leadership skills.

Provides post-sales remote technical support for Ricoh software and IT solutions. Handles escalated incidents, troubleshoots application, connectivity, hardware, and software issues, replicates failures in controlled lab environments, documents resolutions, coordinates with vendors and engineering, and maintains knowledge bases. The role also supports installations, customer service recommendations, technical training, certifications, and system administration.

Leads a technical account management team delivering application administration, customer support, training, solution oversight, and technical roadmaps. Manages staffing, coaching, utilization, profitability, budgets, operational processes, and employee development. Builds strategic relationships with customer executives, supports quarterly business reviews, resolves escalated application issues, and identifies new business opportunities. The role requires enterprise IT expertise, strong leadership, customer communication, and significant overnight travel.

Provides escalated, post-sales technical support for Ricoh software and IT solutions. Diagnoses and reproduces application, connectivity, hardware, and software incidents in remote or virtual lab environments; documents issues in incident-management systems; coordinates resolutions with customers, vendors, engineering, and field teams; supports installations, knowledge-base maintenance, training, certifications, and billable service activities.

Analyzes and maintains customer, item, and configuration master data using Oracle and Microsoft tools. Organizes and validates files for electronic updates, investigates data and process issues, evaluates business impacts, prepares reports, and supports cross-functional projects. Collaborates with business teams to ensure data integrity, accurate national coding, efficient processes, and customer-focused solutions.

Manages an Operations Support team responsible for Oracle and related database maintenance, data cleansing, reporting, system integration, coding standards, and project support. Oversees employee performance, service-level metrics, budgets, staffing costs, policies, and operational goals. Provides technical and operational guidance, analyzes project impacts, supports database enhancements, and coordinates cross-functional initiatives with IT and other departments.

Leads pre-sales and post-sales implementation of integrated commercial print hardware, software, and services solutions. Assesses customer workflows, demonstrates solutions, develops ROI analyses, supports sales representatives, architects implementations, manages Statements of Work, trains customers, and ensures successful delivery and satisfaction. Provides technical leadership, solution assurance, project management, and specialized expertise in inkjet continuous-feed technologies, print workflows, data streams, finishing, networking, and related commercial or transactional print environments.

Manage a B2B software and services portfolio focused on Document Management and Document Intelligence. Lead lifecycle decisions, commercialization readiness, portfolio prioritization, financial analysis, business cases, and revenue and margin growth. Coordinate Sales, Operations, Product, Finance, Marketing, Enablement, and Support across a matrixed organization. Oversee launch readiness, governance reviews, risk mitigation, customer feedback, performance reporting, and strategic initiatives for a portfolio potentially worth $150 million.

The Senior Manager I, Product is responsible for portfolio strategy, product life-cycle management, and driving competitive positioning and performance of B2B services. The role involves collaborating with cross-functional teams, market research, and ensuring successful product launches while maintaining ongoing product development and customer insights.

The role is focused on managing services and office operations within a community, possibly involving coordination and administration tasks.