Jobs at Ricoh Global Services

Manages daily operations for a solo-person office services site, including mail, copy, scanning, courier, hospitality, imaging, and managed print services. Operates office and mail equipment, handles customer interactions, coordinates vendors and facilities, manages supplies and conference room resources, completes work orders and reports, monitors service levels, and supports financial and profitability goals.

Sells Ricoh’s hardware, software, and professional services portfolio to enterprise accounts within an assigned territory. Develops account strategies, wins new business, expands existing client relationships, presents proposals and demonstrations, negotiates solutions, manages sales records, and supports order, delivery, and implementation processes. The role requires daily customer-site visits and may involve overnight travel.

Operates high-volume printing, copying, sorting, and mailing equipment while providing customer service and reception support. Responsibilities include troubleshooting equipment, coordinating service calls, managing job requests, maintaining records and inventory, calculating service charges, setting up meeting rooms, performing light maintenance, and following safety protocols. The role supports timely service delivery and client satisfaction in a fast-paced on-site environment.

Provides hands-on print, copying, scanning, document production, mail, shipping, records, and office support within a legal environment. Handles confidential legal documents, file conversion, OCR, FTP transfers, billing logs, inventory, equipment troubleshooting, conference room setup, and customer service for attorneys and legal staff. May support off-site trials, facilities activities, interoffice deliveries, and occasional overtime or travel between locations.

Develops demand and manages complex sales opportunities for integrated workflow, outsourcing, and business process solutions. Builds relationships with C-suite stakeholders, leads capture efforts and technical bids, shapes client requirements, creates differentiated value propositions, and manages pursuits through close. Coordinates internal teams and vendors, develops business cases, performs competitive and market analysis, and ensures effective project handoffs while addressing enterprise IT and business process objectives.

Provides Level 2 post-sales technical support for Ricoh software and IT solutions. Investigates, reproduces, documents, and resolves escalated incidents involving workflow, cloud, print management, networking, capture, databases, and connectivity. Maintains incident records and knowledge bases, coordinates with vendors and engineering, supports installations, recommends billable services, and assists with training and documentation. The role requires remote customer interaction, controlled-lab testing, technical certifications, and occasional on-call or extended-hours work.

Leads a technical account management team supporting enterprise application solutions. Oversees solution delivery, billable services, customer training, application administration, escalations, technical roadmaps, staffing, utilization, profitability, budgets, and P&L. Develops team members, manages customer relationships with senior technology stakeholders, participates in business reviews, provides technical guidance, and identifies new business opportunities. The role may require significant overnight travel and remote team leadership.

Provides escalated, post-sales technical support for Ricoh software solutions through phone, web, and remote channels. Diagnoses application, hardware, connectivity, networking, database, cloud, and workflow issues; replicates failures in controlled lab environments; documents incidents; coordinates recovery with vendors, engineering, and customer IT teams; maintains knowledgebases and systems of record; supports installations, training, certifications, and billable customer services.

Leads technical pre-sales and post-sales implementation of integrated commercial print hardware, software, and services. Assesses workflows, demonstrates solutions, develops ROI and statements of work, supports pricing and installation readiness, manages implementations, trains customers, and ensures solution acceptance. Provides technical leadership to sales teams, serves as a trusted customer advisor, and contributes to professional services revenue across assigned territories.

Manages an Operations Support team responsible for Oracle and related database maintenance, data cleansing, reporting, system integration, coding standards, and project support. Oversees employee performance, service-level metrics, budgets, policies, productivity, and customer satisfaction. Provides technical and operational guidance, coordinates database changes and enhancements, and analyzes project impacts across the organization.

Maintains and analyzes customer, item, and coding data using Oracle systems. Organizes, validates, and prepares electronic data updates; investigates data issues, develops corrective solutions, assesses business impacts, and processes reports. Collaborates cross-functionally to support customer master and national coding initiatives, project planning, and execution while ensuring data integrity and customer-focused outcomes.

Manage a B2B software and services portfolio spanning document management and intelligent document processing. Drive lifecycle decisions, commercialization readiness, pricing, packaging, portfolio prioritization, financial performance, revenue growth, margin improvement, and launch execution. Coordinate Sales, Operations, Product, Finance, Marketing, Enablement, and Support in a matrixed organization. Lead business cases, governance reviews, QBRs, risk mitigation, customer feedback, and readiness across transact, sell, service, and support functions.

Lead portfolio strategy and product lifecycle for B2B SaaS services: launch, position, price, and retire products. Provide SME guidance, market research, competitive analysis, sales enablement, roadmaps, forecasts, and cross-functional collaboration to drive revenue and product performance.

Join a talent community for managed services and office operations roles. Opportunities likely span managed services delivery, office administration, facilities coordination, vendor management, and general operational support.