Teams at Reliance Matrix

Designs, develops, and delivers instructor-led and virtual training for new hires and existing staff; creates curriculum, assessments, and job aids; coaches and mentors learners; evaluates training effectiveness; collaborates with leadership to identify training needs and optimize knowledge management and processes; may travel up to 20% for training.

Supports new client launches by mapping, transforming, reviewing, correcting, and loading historical leave data into Reliance Matrix systems. Analyzes requirements, tickets, business impacts, and complex datasets; leads conversion projects; researches system issues; responds to customer inquiries; documents resolutions; prioritizes escalations; and communicates project updates. The role also contributes to systems support and continuous improvement while collaborating across teams to improve claimant and operations experiences.

Manage employee accommodation requests under ADAAA, PWFA and state law by reviewing medical documentation, conducting interactive assessments, coordinating with employees, employers and medical vendors, maintaining HIPAA-compliant records, and educating HR on return-to-work and accommodation processes.