Teams at Redis (redis.io)

Manage strategic telecommunications enterprise accounts as the primary post-sale contact. Drive onboarding, adoption, value realization, retention, renewals, and expansion of Redis solutions. Build relationships with DevOps, engineering, and executive stakeholders, deliver business reviews, develop success plans, mitigate churn risks, and advocate for customer needs internally. Collaborate with Sales, Product, Support, Engineering, and Solutions Architecture while providing technically fluent guidance on cloud, data platforms, and telecom use cases.

Draft, review, and negotiate SaaS, software licensing, privacy, vendor, and other commercial agreements. Advise Sales, Procurement, Finance, Product, Security, and other stakeholders on contract risks, data privacy, product launches, and business goals. Improve legal templates, playbooks, and workflows using AI-powered tools while supporting complex transactions and international commercial operations.

Develops Redis-powered solutions for enterprise customers by understanding business and technical needs, leading proofs of concept and pilots, collaborating with architects and developers, supporting account strategies, and presenting Redis technology. The role also gathers customer feedback to improve technical materials and inform product and R&D teams.