Jobs at PTC

Manages and scales partner community programs, advisory councils, events, feedback mechanisms, and engagement initiatives. Develops participation strategies, communications, governance, and success metrics; coordinates cross-functional stakeholders; synthesizes partner feedback into recommendations and action plans; tracks commitments and reports progress to maintain closed-loop engagement.

Develop and maintain UI and API automation frameworks for Onshape’s cloud-based CAD platform. Build automated tests, integrate them into CI/CD pipelines, investigate failures, improve coverage and reliability, and define automation architecture and best practices. Collaborate with developers and manual QA teams, provide technical leadership and mentorship, and validate complex web, cloud-native, and distributed systems.

Provides post-sales technical support for Onshape customers by mastering the product, answering customer questions, troubleshooting engineering processes and requirements, and developing product demonstration content. The role requires mechanical CAD experience, strong communication skills, and a technical engineering background, with PDM/PLM and related engineering software experience preferred.

Supports pricing and commercial analytics by leading deal scoring, assessing pricing risks, partnering with sales and commercial teams, and developing dashboards and executive-ready insights. Performs ad hoc analysis, monitors pricing and revenue performance, and uses AI and automation to improve efficiency and decision-making. Requires strong Excel and data analysis skills, experience with visualization tools, effective business communication, and 3+ years of relevant experience.

Own strategic post-sale relationships for major Onshape enterprise customers, guiding deployment, adoption, value realization, renewal, expansion, and advocacy. Build executive relationships, success plans, and account strategies; lead complex implementations and change initiatives; coordinate cross-functional teams; identify and mitigate risks; uncover expansion opportunities; and provide structured customer feedback to product teams. The role requires enterprise customer success experience, strong program leadership, business acumen, analytical judgment, and 20% travel.

Own product strategy and development for Creo, PTC’s 3D CAD solution. Responsibilities include understanding customer needs, writing use cases and product requirements, collaborating on interface mockups and R&D prioritization, addressing enhancement requests and product issues, supporting quality and delivery, and contributing to go-to-market materials. The role requires product management experience, design and manufacturing domain knowledge, CAD familiarity, and a bachelor’s degree with at least two years of experience.

Leads a Customer Success Associate team serving Onshape customers at scale. Responsibilities include recruiting and coaching staff, establishing KPIs and service standards, managing escalations, improving workflows and case management, monitoring customer trends, supporting retention and expansion, and partnering cross-functionally with Sales, Technical Services, Finance, and Operations to improve satisfaction and operational efficiency.

Develop and enhance Onshape’s full-stack collaborative CAD platform, including user interface, backend services, modeling workflows, performance optimization, and large-scale data handling. Collaborate with product, UX, and QA teams, participate in code reviews, resolve defects, and provide technical guidance on system design and implementation.

Leads account-based marketing programs for strategic Aerospace and Defense accounts. Designs personalized campaigns, partners with enterprise sales teams, accelerates pipeline and account expansion, manages executive engagement initiatives, analyzes performance through marketing platforms, and oversees budgets and resource allocation. The role requires strong B2B marketing expertise, analytical ability, project management, and experience with complex enterprise software buying cycles.

Drive revenue for Onshape by managing the full sales cycle from prospecting and cold outreach through closing. Develop new accounts, acquire customers, coordinate territory strategies with Marketing and Strategic Account Executives, guide BDR activities, respond to inbound leads, conduct technical demonstrations with engineers, expand existing accounts, forecast revenue, and track sales activity in Salesforce.

Plan and execute Onshape’s Americas events strategy across trade shows, conferences, technology events, executive programs, and other in-person experiences. Manage event logistics, vendors, sponsorships, staffing, communications, budgets, speakers, and cross-functional coordination. Partner with Sales to drive target-account engagement and lead follow-up. Track attendance, engagement, leads, pipeline, ARR, ROI, and other performance metrics to inform future event investments.

Provides technical support for PTC Windchill PLM products, diagnosing and resolving deployment, customization, and operational software issues. Collaborates with customers, developers, engineers, system administrators, and global support teams. Documents solutions, assists with complex issues, manages urgent cases, and delivers support through phone, email, and desktop sharing. Requires familiarity with Java, SQL, web applications, databases, enterprise systems, and server configuration.

Own the roadmap and delivery of Onshape’s e-commerce, CPQ, purchasing, billing, provisioning, and monetization systems. Define requirements, prioritize Jira backlogs, analyze funnel and provisioning data with SQL, administer Salesforce CPQ, and coordinate engineering, sales, marketing, finance, and operations. Improve self-serve conversion, payment processing, renewals, collections, entitlements, and automated provisioning across sales-led and in-product purchasing motions.

Leads complex SaaS deal structures, pricing and contract guidance, revenue compliance, and cross-functional deal execution. Partners with Sales, Finance, Legal, Product, and Operations to improve deal velocity, data accuracy, and seller productivity. Analyzes deal performance, develops enablement programs, drives process improvements, and mentors junior team members.

Drives application security initiatives for complex desktop CAD software, including secure SDLC controls, threat modeling, architecture reviews, vulnerability remediation, and security requirements. Leads SOC 2 readiness, annual assessments, audits, DevSecOps and CI/CD security integration, and rollout of SAST, DAST, and SCA tools. Partners with engineering, security, compliance, and external stakeholders to address AI security, cloud-connected components, open-source risks, incident response, and product security standards.

Configure and operate an enterprise AI control plane covering MCP and LLM gateways, governance, access controls, observability, agent registries, and lifecycle management. Onboard internal and vendor MCP servers, implement authentication and policy patterns, build usage dashboards, troubleshoot production platforms, and create standards, runbooks, and onboarding documentation. The role partners with business, security, architecture, platform, and application teams to enable secure, governed AI agent integrations.

Assists with designing, developing, testing, deploying, and maintaining enterprise integrations and high-volume data pipelines. Builds solutions connecting applications, platforms, and devices using integration platforms, APIs, web services, messaging, and ETL processes. Responsibilities include troubleshooting, code reviews, technical documentation, solution architecture support, and coordination with offshore teams. The role requires collaboration in Agile or Waterfall environments and participation in design sessions and development activities.

Lead and scale a product security organization to define and execute SaaS, cloud, and product security strategy. Embed security into the SDLC/DevSecOps, influence architecture and roadmaps, manage customer security assurance and contract reviews, define secure development standards, oversee third-party/OSS risk, and measure program effectiveness while supporting sales and compliance needs.

Lead reliability, scalability, and operational excellence for large-scale Java distributed systems. Drive architecture improvements, incident management, observability, SLO adoption, automation, infrastructure strategy, and performance optimization. Influence cross-team technical decisions, mentor engineers, establish reliability standards, and guide incident response and durable remediation. The role requires hybrid work in Boston and participation in an on-call rotation.

Supports corporate FP&A through financial modeling, variance analysis, annual and long-range planning, investment and headcount decisions, and strategic business partnering. The role delivers actionable insights to leaders, identifies trends and risks, supports business cases, and presents financial information to cross-functional stakeholders. It requires strong Excel, modeling, communication, and project management skills, with collaboration across the organization in a hybrid Boston setting.