Jobs at Profound

The Engagement Manager will manage a portfolio of accounts, drive renewals and expansions, collaborate with teams, and guide customers in AI visibility.

The Technology Operations Engineer will ensure the reliability, security, and scalability of IT infrastructure, focusing on automation, incident response, and cross-functional collaboration to support engineering teams in a fast-paced environment.

As an Engagement Manager, you will be the main contact for agencies, driving customer success, facilitating strategic planning, and enhancing AI visibility through collaboration with internal teams.

As a Mid-Market Account Executive, you'll manage the entire sales cycle, develop outreach strategies, and build long-term client relationships while shaping the London office.

Manage a portfolio of 45–55 mid-market customers as the primary advisor. Own onboarding, implementation, and success planning to drive measurable outcomes, collaborate with Sales/Product/Engineering, and develop scalable and white-glove strategies while becoming an expert in AI search and large language models.

Serve as primary advisor for 25–35 enterprise customers, owning onboarding through measurable outcomes. Conduct strategic reviews, identify opportunities and risks, build stakeholder relationships, become an AI search and LLM expert, multi-thread engagements, and partner with Sales, Product, Engineering, and Account Management to optimize implementations and resolve technical challenges.

Lead and develop a team of Engagement Managers to drive successful implementation and ongoing engagement with the Profound platform, focusing on customer outcomes and business objectives.