Teams at Postscript

Lead customer experience for a new product line: manage a book of merchants, drive adoption and expansion, build playbooks and enablement, influence product roadmap, and own data-driven reporting to scale customer success.

Serve as a technical advisor throughout the customer lifecycle, partnering with Sales, Customer Success, Product, and Engineering. Lead discovery calls, prepare demos, execute proof-of-concepts, support API integrations, troubleshoot technical issues, and create implementation content. Help ecommerce and Shopify brands expand SMS and email strategies, communicate customer needs to Product, collaborate with integration partners, and develop solutions engineering processes.

Lead and build Postscript's email deliverability function: design IP/domain architecture and warming, enforce authentication standards, monitor reputation and inbox placement, advise customers on remediation and migrations, partner with Product/Engineering to build tooling, and hire/lead a deliverability team while ensuring compliance and industry relationships.