Jobs at Port.io

Manage and expand Port’s North American partner ecosystem by developing channel relationships, enabling VARs, distributors, MSPs, and system integrators, and supporting partner-led pipeline and revenue opportunities. Collaborate with sales, marketing, and alliances teams on joint sales motions, partner training, deal coordination, and go-to-market execution. Drive partner activation, productivity, repeat engagement, and growth in a fast-paced B2B software startup.

Lead and grow a technical customer success team serving enterprise and mid-market engineering organizations. Manage performance, hiring, coaching, playbooks, portfolio metrics, customer escalations, renewals, expansions, and executive engagement. Partner cross-functionally with Sales, Solutions Architecture, Product, Engineering, and Marketing to improve customer outcomes and scale operations. The role requires technical credibility in DevOps, platform engineering, Kubernetes, CI/CD, Infrastructure as Code, and cloud environments.

Lead full-cycle recruiting for GTM and business functions (Sales, Marketing, Customer Success, Partnerships). Partner with hiring leaders to define role requirements, proactively source and build pipelines, manage structured interview processes and candidate experience, and champion employer brand. Provide market intelligence and collaborate with a global recruiting team to close hires.

Own post-sale customer success, renewals, retention, adoption, and expansion for strategic B2B SaaS accounts. Build executive relationships, manage multi-threaded stakeholder engagement, diagnose platform engineering challenges, drive product adoption, develop expansion pipelines, forecast revenue, and prevent churn. Coordinate cross-functional teams to deliver customer outcomes while providing customer intelligence to Product and Sales leadership.

Manage end-to-end deal desk and quote-to-cash processes, maintain CRM hygiene (HubSpot), own territory/account assignments, optimize sales processes and tools, produce analytics and reports, and document SOPs to support Sales, Finance, and Legal.

Provide day-to-day IT support for US and remote employees, manage procurement and device lifecycle, onboard/offboard accounts and hardware, support SaaS apps, maintain office networks, ensure SOC2 compliance, and use automation/AI tools to improve IT workflows.

The IT Specialist will provide IT support, manage hardware and infrastructure, oversee procurement, and ensure compliance with security standards for local and remote staff.

Manage deal desk and quote-to-cash processes, maintain CRM hygiene (HubSpot), own territory/account assignments, analyze sales data, optimize processes and tools, document SOPs, and partner with Sales, Finance, and Legal to accelerate deals.

Identify and qualify engineering leadership prospects, run outbound prospecting, use AI-enabled sales tools to personalize outreach, coordinate with Sales/Marketing/Product, track activity in HubSpot, and support trade shows and campaigns to build pipeline for Port's AEP.