Jobs at Port.io

Own post-sale customer success, renewals, retention, adoption, and expansion for strategic B2B SaaS accounts. Build executive relationships, manage multi-threaded stakeholder engagement, diagnose platform engineering challenges, drive product adoption, develop expansion pipelines, forecast revenue, and prevent churn. Coordinate cross-functional teams to deliver customer outcomes while providing customer intelligence to Product and Sales leadership.

Manage end-to-end deal desk and quote-to-cash processes, maintain CRM hygiene (HubSpot), own territory/account assignments, optimize sales processes and tools, produce analytics and reports, and document SOPs to support Sales, Finance, and Legal.

Owner of technical go-to-market for Port: craft demo-driven product narratives, build and manage demo environments, create technical content and training, and partner cross-functionally to translate platform capabilities into customer value.

Own and grow a quota-carrying book of Enterprise and Mid-Market customers, driving renewals, expansion ARR, and net revenue retention. Lead end-to-end renewal and expansion motions, forecast and negotiate contracts, identify upsell/cross-sell opportunities, build executive relationships, and partner with Sales, Customer Success, and Product to drive adoption and inform product strategy.

Provide day-to-day IT support for US and remote employees, manage procurement and device lifecycle, onboard/offboard accounts and hardware, support SaaS apps, maintain office networks, ensure SOC2 compliance, and use automation/AI tools to improve IT workflows.

The Technical Product Marketing Manager at Port will create product narratives, manage demo environments, and develop technical documentation while collaborating with cross-functional teams.

The IT Specialist will provide IT support, manage hardware and infrastructure, oversee procurement, and ensure compliance with security standards for local and remote staff.

Manage deal desk and quote-to-cash processes, maintain CRM hygiene (HubSpot), own territory/account assignments, analyze sales data, optimize processes and tools, document SOPs, and partner with Sales, Finance, and Legal to accelerate deals.

Identify and qualify engineering leadership prospects, run outbound prospecting, use AI-enabled sales tools to personalize outreach, coordinate with Sales/Marketing/Product, track activity in HubSpot, and support trade shows and campaigns to build pipeline for Port's AEP.

Lead creation and scaling of a global partner ecosystem (channel, GSIs, resellers). Design partner programs, enable partner sales and delivery, drive partner-sourced revenue, build GSI motion, align cross-functionally with sales/marketing/product, and operationalize partner onboarding, enablement, certifications, and executive-level partner engagement.

Lead and grow a US Sales Engineering team focused on developer tooling and platform engineering. Coach SEs, run deal reviews, jump into critical demos/POC escalations, partner with AEs and Product on strategy, own hiring and enablement, define SE best practices and tooling, and synthesize field feedback into product priorities.

The Account Manager is responsible for managing and growing Enterprise and Mid-Market customer accounts, focusing on renewals, expansion revenue, and driving customer value through strategic partnerships.