Teams at Platform.sh

Lead a regional team of up to 15 Support Engineers across the Americas. Oversee support operations, workforce planning, service-level performance, escalations, critical incidents, and post-incident reviews. Drive AI and automation adoption to improve support efficiency, collaborate with Customer Success, Product, and Engineering, and lead hiring, onboarding, coaching, and talent development initiatives.

The Senior Solutions Architect will lead the launch of a new AI-native platform, manage design partnerships, and drive product evolution through technical expertise and customer feedback.