Jobs at Ping Identity

Lead global payroll operations across 18 countries, ensuring accurate, timely, and compliant processing. Manage payroll service providers, strategy, automation, implementations, country expansions, EOR relationships, and M&A integration. Lead a globally dispersed team and partner with Accounting, Treasury, Tax, Legal, HR, Benefits, and Equity Administration. Oversee complex compensation, payroll taxes, statutory filings, audits, year-end reporting, internal controls, risk mitigation, and employee issue resolution.

Creates and maintains technical documentation for cloud and on-premise identity products across end-user, administrator, developer, integrator, and DevOps audiences. Collaborates with engineers and product teams, researches software and standards, tests unreleased features, advocates for documentation throughout the development lifecycle, and edits contributor content. Works in a Docs-as-Code environment using AsciiDoc, GitHub, and documentation publishing tools.

Provide technical support to top-tier customers by troubleshooting issues, identifying root causes, reproducing problems, documenting bugs, and coordinating resolutions with Engineering, SRE, Product Management, and Customer Success. Lead escalations, manage urgent tickets, mentor team members, improve support processes and documentation, participate in on-call coverage, and develop expertise in Ping Identity’s cloud identity platform.

Design, deploy, and maintain resilient cloud infrastructure for Ping Identity’s mission-critical services. Build and optimize automated CI/CD pipelines, support cloud security and observability, evaluate technologies, participate in planning and on-call rotations, and help improve engineering practices. Collaborate across development and operations teams while sharing expertise and supporting distributed production systems.

The Strategic Alliances Director manages Global System Integrator partnerships, building executive relationships, joint go-to-market plans, marketing strategies, sales pipelines, and revenue growth. Responsibilities include partner onboarding and enablement, business development, contract negotiation, QBRs, performance reporting, executive alignment, and collaboration with sales and marketing teams. The role requires extensive enterprise software partnership sales experience, a strong partner network, quota achievement, and domestic and international travel.

Leads the renewal operating model, process transformation, reporting, forecasting, and AI-enabled automation. Builds trusted dashboards, improves data quality and forecast accuracy, reduces manual work, and drives cross-functional change across Renewals, Customer Success, Sales, Finance, Data & Analytics, and Information Systems. Establishes governance, controls, documentation, and responsible AI practices while delivering actionable insights and communicating operational progress, risks, and recommendations to senior leaders.

Leads the design and scaling of global partner programs, enablement journeys, and operating processes. Establishes partner lifecycle frameworks, governance, planning cadences, dashboards, attribution, forecasting, and executive reporting. Coordinates cross-functional alignment across sales, marketing, product, services, finance, legal, and operations while driving strategic partner motions and measurable pipeline, revenue, adoption, and customer outcomes. Builds organizational capability through hiring, coaching, reusable processes, and accountable execution.

Owns an assigned enterprise sales territory focused on new-logo acquisition and upselling. Develops sales plans, positions value propositions, negotiates complex contracts, forecasts activity, prepares subscription pricing and proposals, and collaborates with partners and internal teams. The role requires a strong record of exceeding quota, closing strategic enterprise software deals with long sales cycles, engaging C-level and strategic buyers, and working with global partners and system integrators.

Serve as primary technical liaison for enterprise customers, delivering best-practice recommendations, onboarding, upgrades, training, escalations, and cross-functional coordination to ensure successful adoption and retention of Ping Identity solutions.

Provide escalated technical support for Ping Identity products on a shifted follow-the-sun schedule. Troubleshoot customer issues, manage case escalations and queue during weekend shifts, reproduce problems, collaborate with Engineering/SRE/Product teams, handle phone/alert responses, and document bugs and remediation while following ISO27001/9001 and security incident processes.

Design and develop scalable React front-end applications, reusable UI components, and accessible design-system foundations. Collaborate with product, UX, and backend teams on user-focused features and API integration. Define front-end architecture standards, optimize performance, maintain build and CI/CD pipelines, ensure code quality through testing and reviews, and mentor engineers. The role also supports responsive design, documentation, troubleshooting, and scalable state management and data-fetching practices.

Design and develop large-scale Java-based identity management features, implement authentication and identity protocols, collaborate with distributed teams, enable cloud deployments, resolve customer issues, and prioritize security, performance, and testability.

Lead identification, negotiation, and operationalization of strategic partnerships with foundation model providers, AI infrastructure, and hyperscalers. Own end-to-end partner lifecycle, drive joint solutions and GTM plays, track KPIs and revenue impact, influence product roadmap, represent Ping externally, and scale partner engagement using AI tools and automation.

Manage marketing automation and lifecycle programs across Marketo, Salesforce, 6Sense and related platforms. Design and optimize automations for lead management, routing, attribution, and segmentation; own data hygiene and governance; coordinate marketing-to-sales handoffs; manage Salesforce workflow requests and cross-functional initiatives to improve lead-to-revenue processes.

Lead orchestration of account-based GTM by unifying intent signals, account prioritization, and multi-channel activations. Align Marketing, SDRs, Sales, and Ops to improve pipeline efficiency, reduce duplication, and deliver measurable account engagement and reporting.

Lead North America execution of AI-first SDLC transformation and quality platforms for a multi-tenant SaaS identity product. Define system validation and quality platform strategy, enable agentic quality workflows, drive shift-left developer-owned testing, own CI/CD quality gates and telemetry, improve production readiness and release confidence, and hire and coach senior technical contributors while partnering across Dev, SRE, DevTools, Product, and AI teams.

Design, build, and operate cloud infrastructure and CI/CD pipelines for a large identity platform. Implement automated deployments, ensure resiliency, observability, security, and cost optimization. Collaborate across teams, perform technology evaluations, participate in on-call rotation, and mentor peers.

Lead pricing and packaging strategy for a SaaS identity platform. Build and automate pricing analytics and financial models, conduct market and competitive analysis, and partner cross-functionally to execute pricing changes and product launches that drive revenue and profitability.

Lead product operations and reporting for the Product organization: run operational cadences (QBR, planning), gather PM requirements, design process improvements, define and track KPIs (financial, operational, usage), compile reporting packages, perform ad-hoc analyses, and drive programs that increase organizational efficiency and effectiveness.

Design and develop large-scale Java-based identity management features for PingIDM. Collaborate with distributed teams to analyze requirements, implement secure RESTful APIs, enable cloud deployments, optimize performance, and support customer-facing teams to resolve issues.