Teams at Pantheon Platform

Leads the global operating model for Technical Support Engineering, including follow-the-sun coverage, escalations, incident response, platform reliability, operational metrics, and cross-functional Engineering partnerships. Builds scalable processes, runbooks, reporting, and automation while developing managers and technical teams. Owns customer outcomes during complex issues, continuous improvement, service quality, succession planning, and team performance across distributed regions.

Drive net-new business and revenue growth by prospecting, managing territories, leading technical discovery conversations, and closing enterprise SaaS/PaaS deals. Own the full sales cycle, quota, forecasting, and pipeline management while engaging technical and executive stakeholders. Collaborate with sales development, sales engineering, professional services, and customer success teams to deliver an effective buyer journey.

Provides hands-on technical leadership for Pantheon’s P1 zero-to-one product and company-wide engineering strategy. Owns architecture across real-time collaboration, APIs, data, publishing, integrations, and developer experience; establishes reliability, security, observability, and delivery standards; guides build-versus-buy decisions; mentors senior engineers; partners with product, design, security, infrastructure, and customers; and contributes code to validate architecture and unblock critical initiatives.