Teams at PagerDuty

Manage a portfolio of existing SaaS customers, driving adoption, value realization, renewals, retention, and expansion. Develop account plans, negotiate renewal proposals, monitor customer health through analytics and telemetry, and identify churn risks and growth opportunities. Collaborate with Legal, Sales Operations, and Renewals teams on contracting, forecasting, and reporting while providing consultative product guidance.

The Senior Solutions Consultant leads technical discovery, identifies customer roadblocks, designs integrations, and supports SaaS sales cycles. They answer technical questions in RFPs, RFIs, and security questionnaires; explain complex concepts to technical and executive stakeholders; support PagerDuty integrations; and partner with sales, product, and customer success teams. The role requires pre-sales experience, technical scripting and Linux knowledge, IT monitoring expertise, strong communication, independent multitasking, and customer-site travel as needed.

Owns a defined territory of mid-sized customer accounts, driving revenue expansion through upselling, cross-selling, consultative selling, and executive engagement. Develops territory and account plans, identifies growth opportunities, manages Salesforce pipeline forecasts, promotes PagerDuty Operations Cloud adoption, and collaborates with solution consultants, customer success, renewals, and product teams. Requires B2B SaaS sales experience, quota attainment, C-level selling skills, and familiarity with Salesforce and complex sales methodologies.