Teams at OvationCXM

Provides remote technical support to merchants through phone, email, and SMS. Troubleshoots POS systems, payment terminals, network connectivity, printers, scanners, cash drawers, mobile devices, and software issues. Resolves questions during the first interaction when possible, escalates complex issues, and documents customer interactions. The role requires strong communication, empathy, organization, adaptability, and comfort working in a fast-paced startup environment.