Teams at Outreach

Lead customer implementations and projects for a SaaS sales engagement platform, including AI-enabled deployments. Conduct CRM discovery, design integrations and configurations, develop testing plans, troubleshoot technical issues, and advise customers on AI adoption and best practices. Serve as a technical subject matter expert for Outreach technologies, collaborate with consultants and customer stakeholders, and support successful platform adoption and measurable business outcomes.

Own global compensation and equity programs, including market pricing, job leveling, salary ranges, merit and bonus cycles, equity grants, and pay equity analysis. Partner with Finance, Recruiting, People Business Partners, and executives on rewards decisions. Maintain compliance with pay regulations, produce reporting from HR and payroll data, communicate rewards programs, and improve global rewards processes using automation and AI.

Owns scalable GTM enablement programs, change management, onboarding, coaching, competitive resources, sales content, and continuous improvement. The role partners with GTM, sales, customer success, product, and marketing leaders to drive adoption and measurable improvements in ramp time, quota attainment, pipeline generation, win rate, and other KPIs. It also uses AI, LMS/CMS platforms, and data insights to improve coaching, content delivery, and program effectiveness.