Order.co Offices

Define Order.co’s company-wide data and applied AI architecture, standards, governance, and investment strategy. Build production AI systems spanning data platforms, retrieval, model serving, evaluation, guardrails, and agentic workflows. Partner with the Head of Data, product, engineering, and operations leaders to fund and deliver initiatives that improve company KPIs. Mentor senior contributors, establish reusable engineering patterns, and ensure AI systems meet security, reliability, observability, privacy, and operational requirements.

Own the post-sale customer lifecycle for a portfolio of B2B SaaS customers, including onboarding, adoption, retention, expansion, and churn mitigation. Build trusted relationships with Operations and Finance stakeholders, provide purchasing and payments guidance, drive revenue and net retention, monitor support risks, and translate customer feedback into product improvements. Collaborate cross-functionally to identify strategic opportunities and strengthen customer advocacy.

Leads Engineering Operations by building the operating system connecting Product, Engineering, and Data strategy to measurable outcomes. Owns executive reporting, KPI and OKR definition, portfolio planning, software delivery reviews, capacity and headcount planning, risk and dependency tracking, and cross-functional decision-making. Partners with senior leaders across technology and business functions to improve delivery predictability, accountability, resource allocation, and organizational effectiveness.