Provides direct patient care in a clinical practice, including assessments, vital signs, medication and treatment administration, patient education, procedure support, documentation, testing, communication, and escalation of clinical concerns. Maintains confidentiality, participates in quality improvement and emergency procedures, and supports patients, families, and clinicians. Requires a Massachusetts practical nursing license, BLS certification, and graduation from an approved practical nursing program.

Provides clinical support in an urgent care setting by preparing patients, recording vital signs, updating electronic medical records, reconciling medications, assisting clinicians with procedures, communicating visit updates, and conducting waived point-of-care tests. Maintains patient flow and addresses minor concerns. Requires a high school diploma or medical assistant certification; BLS, clinical experience, EMR aptitude, and testing knowledge are preferred.

Provides advanced clinical and administrative support to clinicians across primary care or specialty departments. Responsibilities include managing patient flow, scheduling, clinician communications, documentation requests, prior authorizations, patient concerns, compliance issues, and practice operations. The role may float between departments, train staff, support care-improvement initiatives, and participate in electronic medical record upgrades.