Teams at OpenRouter

Own the provider marketplace roadmap, including provider tooling, self-serve APIs, onboarding, pricing, prioritization, quality systems, and marketplace incentives. Design and launch auctions, capacity markets, dynamic pricing, service tiers, and diagnostics. Use routing data, request logs, and unit economics to improve liquidity, provider performance, and supply-demand matching while partnering closely with engineering, operations, and provider teams.

Provides technical support for enterprise AI infrastructure customers, debugging code, APIs, logs, and upstream provider issues. Creates reproductions, assesses business impact, coordinates incident resolution, supports account reviews, communicates during outages, documents solutions, and feeds customer insights to Product and Engineering. The role requires 3–5+ years in external-facing B2B SaaS or API support, programming knowledge, observability tools, and SQL proficiency.

The Scaled Support Specialist diagnoses complex technical issues, communicates effectively with developers, and advocates for product improvements while staying current with the LLM ecosystem.