Teams at OpenRouter

Provides technical support for enterprise AI infrastructure customers, debugging code, APIs, logs, and upstream provider issues. Creates reproductions, assesses business impact, coordinates incident resolution, supports account reviews, communicates during outages, documents solutions, and feeds customer insights to Product and Engineering. The role requires 3–5+ years in external-facing B2B SaaS or API support, programming knowledge, observability tools, and SQL proficiency.

Develop and manage strategic enterprise accounts for OpenRouter’s AI routing and infrastructure platform. Own complex, multi-stakeholder sales cycles from prospecting through activation, build executive relationships, create account strategies, lead demos and negotiations, and close large enterprise deals. Contribute to go-to-market strategy, monitor AI and competitive trends, maintain accurate CRM forecasting, and attend conferences and client meetings with up to 30% travel.

Qualify inbound leads, educate prospects on LLM optimization and OpenRouter offerings, route high-potential opportunities to Account Executives, maintain CRM hygiene, collaborate with sales and marketing, and meet monthly quotas for qualified opportunities and meetings.