Support claims organization by analyzing and redesigning workflows, coordinating and delivering multiple projects, performing root-cause analysis, producing process maps and documentation, tracking KPIs, and enabling cross-functional adoption through training and influence.

Lead advanced analytics for countrywide insurance product programs: build dashboards and monitoring frameworks, conduct deep-dive analyses and predictive modeling, identify systemic process and data gaps, partner with product and cross-functional teams, and influence strategic decisions to improve growth, retention, and profitability.

Own state-level strategy and market performance for assigned regions, manage state filing and DOI relationships, collaborate with Technology and Operations on launches and rate reviews, analyze KPIs and profitability drivers, develop strategic recommendations and cost-benefit analyses, gather field market feedback, and contribute to product development, data evaluations, and competitive intelligence for homeowners/P&C insurance products.