Jobs at Ooma

Join the Telecommunications Platform team to design, build, and maintain a geographically distributed, carrier-grade calling platform. Work on scalable distributed systems, integrate AI features, debug complex production issues, and contribute to architecture decisions that support millions of minutes and thousands of simultaneous sessions.

Manage a high-volume portfolio of small-to-mid-size business customers: execute renewals, identify and mitigate at-risk accounts, respond to inbound support, maintain Salesforce records, coordinate internal teams, guide product adoption, and flag upsell opportunities.

Support resellers pre-sale and through implementation for AirDial POTS line replacement: design technical solutions, manage compliance with fire-life-safety codes, lead PoC deployments and RFP technical responses, respond to cyber/risk assessments, deliver training/demos, engage AHJs and perform on-site demonstrations, and collaborate on product and market content.

The Strategic Sales Director will grow 2600Hz business by building partnerships with Service Providers and Telecom Carriers, driving growth, managing pipelines, and enhancing customer satisfaction.

The Principal Infrastructure Engineer designs and evolves infrastructure for production services, focusing on high availability, reliability, and automation while leading technical solutions and cross-team collaboration.

The Senior Network Engineer will manage the production network, ensuring performance and security, troubleshoot issues, and implement scalable network solutions while mentoring junior staff.