Teams at One Pass

Owns consumer subscription growth for One Pass Select, including paid media, promotions, acquisition, retention, conversion analytics, and test-and-learn programs. Leads reseller and channel-partner conversion strategies, directs performance creative, and partners with Marketing Operations, Product, Digital, and Customer Experience teams to improve campaigns and digital experiences.

Owns the strategy, planning, execution, vendor coordination, budgeting, sponsorship activation, and measurement of client-facing, member-facing, industry, and experiential events. Partners with cross-functional teams to define objectives, manage logistics, deliver high-quality branded experiences, track KPIs, and report event ROI. The role requires managing multiple projects, negotiating contracts, coordinating vendors, and traveling approximately 25% as needed.

Manages complex member escalations, investigates root causes, resolves high-priority issues, and coordinates with internal teams and external partners. Serves as the refund-policy subject matter expert by reviewing exceptions, auditing cases, monitoring trends, and providing recommendations. Documents cases, identifies process improvements, shares insights, and supports consistent, empathetic member communications while prioritizing multiple issues under pressure.