Jobs at Nutrafol

The Business Development Manager will drive Nutrafol sales and market share across North Carolina and South Carolina. Responsibilities include prospecting, opening and growing healthcare practitioner accounts, promoting products, delivering training and educational programs, executing marketing initiatives, managing territory relationships, attending trade shows, and tracking sales activity in Salesforce. The role requires frequent travel by car and plane, strong field sales performance, business acumen, and the ability to sell medical, surgical, or pharmacologic products in aesthetic healthcare settings.

Manage e-commerce and B2B order operations, including fraud screening, payment verification, fulfillment, shipping issues, returns, chargebacks, and order-error investigations. Coordinate with 3PLs, fulfillment centers, carriers, offshore teams, and internal Customer Experience and Supply Chain teams. Monitor operational queues, troubleshoot system issues, triage projects, document requirements, and ensure orders and tracking are processed within SLAs.

Provides white-glove customer service and operational support to physician and dermatology partners. Responsibilities include handling inquiries, placing and managing orders, triaging communications, onboarding partners to the Growth Partner Platform, maintaining Salesforce records, resolving account issues, and collaborating with Business Development Managers to support customer satisfaction and revenue growth. This is a remote role limited to candidates located on the East Coast.

Manage high-volume accounts payable for inventory and operating expenses: process and code invoices, maintain vendor records, reconcile statements, resolve discrepancies, analyze AP aging, review marketing costs, and collaborate cross-functionally to improve processes while supporting ad hoc accounting requests.

Manage Amazon channel financials including month-end close, reconciliations, forecasting, P&L and balance sheet flux analysis, budgeting, variance analysis, financial modeling, Tableau/QuickBooks/MS Dynamics data analysis, bank reconciliations, cost tracking, AP support, and ad hoc reporting to guide executive decision-making.

Contract interim leader for Marketplaces overseeing Amazon and Walmart operations, media and marketing strategy, agency management, performance analysis, inventory and account health, and cross-functional execution to meet revenue, profitability, and operational goals.

Lead lifecycle acquisition strategy and execution for email, SMS, Direct Mail and owned channels. Manage Klaviyo configuration, segmentation, testing, blended CAC reporting, and audience orchestration with Segment. Build experimentation programs, lead a team and agency partners, translate channel performance to business insights, and ensure compliance with privacy regulations.

Lead upper- and mid-funnel media strategy and execution, managing multi-million-dollar budgets across video, CTV, social, OOH, influencer, audio, and partnerships. Use MMM, MTA, incrementality, and brand research tools to inform channel mix and measurement, partner cross-functionally with Growth, Brand, Creative, and Analytics, drive media innovation and non-traditional placements, and hire/mentor a team to connect brand media with performance marketing for measurable business impact.

This role invites candidates to join Nutrafol's Talent Community for potential future job opportunities. Details about upcoming positions may be shared later.