Jobs at Nuance
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Sales Effectiveness-Tool Engineer, Enterprise

Nuance
Greater Boston Area
1 day ago
+46
We're seeking an exceptionally talented individual to innovate and collaborate within our Global Deal Optimization Team (GDOT), as well as cross functional teams to design, develop, manage, and maintain quote/deal modeling tools that support our Enterprise Sales Team.   This roll will report to Sherry Blazejewski, VP GDOT Strategy & Performance.

Senior Technical Support Engineer (Radiology)

Nuance
Greater Boston Area
1 day ago
+46
The Diagnostics Senior Support Engineer will be responsible for providing excellent customer service, problem diagnosis and creative resolution for issues related to Nuance products and their supporting technologies/infrastructure.  Maintain superior documentation and actively contribute to ongoing process improvement.  This position has daily contact with, customers, management, peers, and/or internal/external customer base.

Principal Product Manager

Nuance
Greater Boston Area
1 week ago
+46
The Principal Product Manager will be responsible for driving the analytics product strategy in support of Nuance’s market leading Conversational AI portfolio.  It is an exciting time to be involved with Conversational AI as the technology is being rapidly adopted across varied markets for diverse use cases.  You will work in collaboration with Product Development, Professional Services, Marketing and Sales to define a product roadmap that accelerates innovation and market adoption of advanced Intelligent data and speech analytics solutions.

Sr. Manager, Service Delivery

Nuance
Greater Boston Area
1 week ago
+46
The Manager, Service Delivery  leads a team of Service Delivery Managers who play a pivotal role in maintaining customer satisfaction and loyalty by acting as the client advocate on operational and service management matters. Service Delivery Managers lead customer interaction on service related issues and orchestrate actions within Nuance to ensure quick resolution. They are responsible for overseeing technical issue resolution, triage and escalation management, fulfilling data requests and facilitate client requests for change, service issues, SLA uptimes,  provide reporting and strengthen the customer relationship through the delivery of exceptional service. The Sr. Manager, Service Delivery will be responsible not only for their own book of clients but also for defining, implementing and monitoring processes to standardize tactical and technical execution of Nuance’s service delivery strategy.

Sr. Security Systems Engineer

Nuance
Greater Boston Area
1 week ago
+46
As part of the Nuance Global Research & Development HPC Engineering Team, this position will be responsible for designing, implementing, and improving security solutions & integrations across the GR&D organization. This engineer will join a team focused on the architecture and operations of global high-performance compute infrastructure, including cloud deployments, focused on maintaining and enhancing Nuance’s global security and privacy programs.

Procurement Analyst

Nuance
Greater Boston Area
1 week ago
+46
Manage various procurement projects that include the areas of purchasing, contracting, sourcing, and commodity management. Understand business objectives so as to generate project information, action items, schedule, and deliverables for the team. Monitor project progress regularly so as to report project status to procurement management. Assist team in procurement related activities as needed. Work with Cost Price Analysis and Commodity Management Groups to formulate negotiation plans. Define functional training requirements and accordingly develop training materials. Develop innovative approaches to review procurement process effectiveness and explore logistics solutions for customers and suppliers.

Senior Principal Cloud Architect

Nuance
Greater Boston Area
1 week ago
+46
Nuance Healthcare is looking for a Senior Principal Cloud Architect, reporting directly into the VP of Engineering. The architect’s primary focus will be helping lead the charge to deliver Nuance’s Healthcare solutions in the public cloud.  You will partner with product engineering teams to design and implement modern cloud and data architectures, CI/CD pipelines, and security practices. A successful candidate will have experience designing, building, and operating public cloud solutions, and have the drive to constantly raise the bar to improve how we deliver our portfolio of products.  Read more about our solutions at https://www.nuance.com/healthcare.html.

Healthcare Sales Engineer

Nuance
Greater Boston Area
1 week ago
+46
Participate as a Subject Matter Expert on sales calls with customer IT and C-Level personnel related to security on topics such as HIPAA, HITECH, Business Continuity, recovery objectives SME to the healthcare sales account executives with regards to current and future capabilities for Nuance Healthcare products and cloud security, partnering with CSO Enablement on learning content. Facilitate interaction with the following Nuance teams RFP, InfoSec, Legal, Product Management and R&D, including the sales engineer assigned to the customer account. Obtain a working knowledge of all Nuance Healthcare products and cloud infrastructure. Identifying documentation gaps and collaborate on security white papers for both internal knowledge and external distribution. Direct support of mid-market sales executives for sales support. Contribute to organizational process improvement, including processes related to developing use cases and knowledge management. Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.

Product Cyber Security Manager

Nuance
Greater Boston Area
2 weeks ago
+46
The Nuance Communications Security Team is seeking a Product Security professional who will be responsible for managing a key capability in our Cyber Fusion Team that is tasked with designing, implementing and improving security solutions across the organization. This professional will join a team providing security services used at scale across multiple business units. Nuance is looking for a passionate individual, looking to accomplish a lot in the field of information security, with the necessary experience to implement great security solutions.

Senior Technical Recruiter

Nuance
Greater Boston Area
2 weeks ago
+46
• Responsible for the development of and execution of search techniques to generate a pool of candidates necessary to staff open and/or confidential positions and create candidate pipelines for future needs. • Conduct market analysis and industry research to inform and develop sourcing strategy. • Partner with Regional Recruiters to understand the talent needs of the business and create an effective search strategy to fill open positions and build candidate pipelines. • Generate leads/source candidates through direct sourcing methods (cold calling, social media, research etc.). • Build relationships with potential candidates, influence candidates to see as the "Employer of Choice” by representing the brand and values at all times. • Qualify candidates for needed skill set/competencies as well as interest/availability for current or potential positions through phone/video screen. Present viable candidates to Regional Recruiters. • Use available tools to maintain accurate and well-ordered documentation on all candidates, searches, and other recruiting activities. Report on activity and relevant market information. • Act as resource to Sourcing Team by providing best practices, market intelligence, and thought leadership.

Customer Service Administrator Tier 2

Nuance
Greater Boston Area
2 weeks ago
+46
This customer service position involves a variety of responsibilities. You are a point of contact for the Executive Escalation Line, you are a liaison for the Nuance Sykes Customer Service team, you will be responsible for tracking and processing complaints from the Better Business Bureau, you will be responsible for third party rebates, as well as processing data for refunds and product returns, and you will be an active participant in quality assurance for customer service agents. 

Senior Implementation Engineer

Nuance
Greater Boston Area
2 weeks ago
+46
Technical planning, implementation and execution of the Nuance Proprietary Provider Solutions line of products to include: CDE One, CAPD and DMA. System architectural and workflow design. Assessment/adherence to component specifications and environmental requirements and pre-prerequisites. Technology/software implementation, configuration and validation. Post-implementation system audits and corrective actions as necessary.

Security Project Manager, R&D

Nuance
Greater Boston Area
3 weeks ago
+46
We have an exciting opportunity for a Security Product Manager to join the CTO Office Program Operations team, which launches and supports strategic and high visibility programs for the CTO Office and Global R&D.   The role is a hands-on role that works closely with the Infrastructure Engineering and Operations teams, R&D technical leads, Security, and IT. You will participate and lead the full-cycle security program and process management including starting with concept, design, planning, implementation, launch, post-mortem review and continuous improvement

Principal Product Manager

Nuance
Greater Boston Area
1 month ago
+46
The Principal Product Manager will be responsible for driving the product strategy in support of Nuance’s market leading Conversational AI portfolio.  It is an exciting time to be involved with Conversational AI as the technology is being rapidly adopted across varied markets for diverse use cases.  You will work in collaboration with Product Development, Professional Services, Marketing and Sales to define a product roadmap that accelerates innovation and market adoption of advanced Conversational AI solutions including Natural Language Understanding, Text to Speech and Speech to Text technologies.

Pediatric CDI Clinical Consultant

Nuance
Greater Boston Area
1 month ago
+46
The principal consultant is responsible for ensuring that the client's end-users (typically, physicians, nurses, CDI team, coders, and administrators) understand the client's Clinical Documentation Improvement (CDI) program and are successfully engaged in it – ensuring that standards, performance, utilization and operations are optimal.  The principal consultant works with the client to continually monitor and manage the program to ensure it meets the client's goals and objectives, leveraging the customer's Nuance technology solutions as needed to achieve the desired outcomes. Principal consultants are expert advisors to the client, delivering training, continuing education, compliance reviews, interim staffing and other scopes and statements of work as identified by Nuance's clients' business needs.  The principal consultant must understand the needs and priorities of different customer personas and must be comfortable engaging with all levels of the customer organization.

Platform Principal Product Manager

Nuance
Greater Boston Area
1 month ago
+46
Write and update specifications and user stories that communicate a clear and detailed blueprint of product releases including logic flows & wireframes. Manage roadmap and new feature rollout schedule with Product Management team. Own your product and Partner with cross functional teams across the organization to obtain positive business outcomes. Track/identify bugs and open issues related to new product/feature releases. Manage the process for tracking feature enhancement requests for existing products. Ensure final deliverables meets business requirements. Ability to work with clients (internal and external), understand and gather requirements, and test our solutions with them. Drive a strategy to generate revenues or enable products to facilitate revenue generation. 

Financial Analyst

Nuance
Greater Boston Area
1 month ago
+46
The Finance Team at Nuance is seeking a Financial Analyst in our Burlington office. This role will be responsible for driving the multi-year, annual and quarterly revenue and bookings forecast processes, developing guidance models and supporting our investor relations team with analysis and commentary on revenue trends and performance to guidance.  This role offers broad exposure to the business, finance, accounting and operations teams, as well as an unparalleled level of visibility for a Financial Analyst with frequent interaction with senior executive leaders, including our CEO, CFO, CRO, Division General Managers and the SVP of Finance.  We are looking for an individual who is comfortable not only deep diving into the numbers, but also synthesizing, summarizing, and communicating (written/PPT and verbally) their findings and recommendations. The position requires attention to detail, self-motivation to be accountable to deliverables and deadlines and an ability to tell the numbers story.

Deal Support Specialist

Nuance
Greater Boston Area
1 month ago
+46
Function as a primary resource in the development of pricing, proposals, financials (internal and external) and Professional Services Statement of Work, customer contract/order process.  In addition, responsible for the creation of internal Nuance metrics and information that drive downstream processes for functional organizations such as division finance, technical revenue accounting, order management, other functions within the CSO (EPO, RFP Team), etc. ​ 

Enterprise Business Unit FP&A Intern

Nuance
Greater Boston Area
1 month ago
+46
The Enterprise BU Finance team is seeking a summer intern to assist with financial analysis.  This role will provide you with significant exposure to the FP&A function inside a $545M operating division of a public company.  You will be exposed to bookings and revenue analytics and cost center expense management.  Possible ad hoc projects would include helping with financial modeling of commercial deal support, working on Quarterly Business Reviews, helping with report pulls, reconciliation of heads and participating in monthly close process.  We are looking for an individual that is eager to get into the details, synthesize findings, and be adaptable to fluid business dynamics.  This position will report to the Division CFO and will work collaboratively with the other BU Finance team members. 

Finance Intern

Nuance
Greater Boston Area
1 month ago
+46
Reporting to the Director of Financial Planning & Analysis (FP&A), the Financial Analyst Intern will provide support to Nuance Corporate FP&A. General responsibilities will include participation in the financial forecasting process, analyzing financial performance, creating/maintaining complex spreadsheets/databases and preparing financial reports.

Healthcare Finance Intern

Nuance
Greater Boston Area
1 month ago
The Healthcare Financial Planning & Analysis (FP&A) Intern will assist to provide financial support to the business. The Intern will engage in one or more projects to drive improvements in financial reports, conduct financial modeling and analysis to support the business, improve forecast accuracy, results analysis or data governance.

Senior Software Engineer

Nuance
Greater Boston Area
1 month ago
The Dragon Medical One CE Engineer will contribute to the development of Nuance Dragon Medical One as part of a team responsible for continued engineering in close cooperation with technical support, customers, and partners. Dragon Medical One is a cloud-based, secure speech recognition solution for the healthcare market, enabling healthcare providers to efficiently document using their voice. The position holder is expected to actively contribute in customer facing communication, hands-on analysis of software defects and creation of technical documentation - working in a highly collaborative and global environment.

Software Engineer Summer Intern - Business Intelligence

Nuance
Greater Boston Area
1 month ago
We are searching for Top Talent Students to join our world class Engineering Team.  As part of our ongoing investment to expand the Montreal Engineering Internship Program, our internships offer students and exciting path to contribute to cutting edge technology & innovative products and make a true business impact.  As a key member of our team, you will expand your technical skills exponentially, grow your professional network & work alongside some of the best and brightest in the world!!!

Business Systems Intern

Nuance
Greater Boston Area
2 months ago
The internship role will be with the HCM Systems team of IT Business Systems. During the internship, the candidate will work closely with a team of business system analysts and will develop a basic understanding of some key HR systems, processes and Nuance's software development life cycle (SDLC).

Video Conferencing and Audio Visual Services Technical Intern

Nuance
Greater Boston Area
2 months ago
The intern will work in Burlington Corporate Headquarters and support the ~50 Conference Rooms, work on tickets and perform daily room sweeps as needed. Serve as the initial responder for Burlington IT regarding any support needed setting up, overseeing and/or fixing any AV Conferencing and/or Meeting Support issues.

End User Services Technical Intern

Nuance
Greater Boston Area
2 months ago
Reporting to the IT Manager, the IT Intern will support Nuance Burlington Office with IT related tasks, mainly hardware. Your main tasks will include setting up PCs for new hires, collecting & triaging term equipment, maintaining the hardware inventory.

Software Engineer Summer Intern - Model Development

Nuance
Greater Boston Area
2 months ago
We are searching for Top Talent Students to join our world class Engineering Team.  As part of our ongoing investment to expand the Engineering Internship Program, our internships offer students and exciting path to contribute to cutting edge technology & innovative products and make a true business impact.  As a key member of our team, you will expand your technical skills exponentially, grow your professional network & work alongside some of the best and brightest in the world!!!

QA Engineer Summer Intern

Nuance
Greater Boston Area
2 months ago
We are searching for Top Talent Students to join our world class Engineering Team.  As part of our ongoing investment to expand the Montreal Engineering Internship Program, our internships offer students and exciting path to contribute to cutting edge technology & innovative products and make a true business impact.  As a key member of our team, you will expand your technical skills exponentially, grow your professional network & work alongside some of the best and brightest in the world!!!

Software Engineer Summer Intern

Nuance
Greater Boston Area
2 months ago
We are searching for Top Talent Students to join our world class Engineering Team.  As part of our ongoing investment to expand the Montreal Engineering Internship Program, our internships offer students and exciting path to contribute to cutting edge technology & innovative products and make a true business impact.  As a key member of our team, you will expand your technical skills exponentially, grow your professional network & work alongside some of the best and brightest in the world!!!

Site Reliability Engineer Summer Intern

Nuance
Greater Boston Area
2 months ago
We are searching for Top Talent Students to join our world class Engineering Team.  As part of our ongoing investment to expand the Engineering Internship Program, our internships offer students and exciting path to contribute to cutting edge technology & innovative products and make a true business impact.  As a key member of our team, you will expand your technical skills exponentially, grow your professional network & work alongside some of the best and brightest in the world!!!

AI Research Summer Intern

Nuance
Greater Boston Area
2 months ago
We are searching for Top Talent Students to join our world class Engineering Team.  As part of our ongoing investment to expand the Engineering Internship Program, our internships offer students and exciting path to contribute to cutting edge technology & innovative products and make a true business impact.  As a key member of our team, you will expand your technical skills exponentially, grow your professional network & work alongside some of the best and brightest in the world!!!

Software Engineering Summer Intern - Mobile Development

Nuance
Greater Boston Area
2 months ago
We are searching for Top Talent Students to join our world class Engineering Team.  As part of our ongoing investment to expand the Montreal Engineering Internship Program, our internships offer students and exciting path to contribute to cutting edge technology & innovative products and make a true business impact.  As a key member of our team, you will expand your technical skills exponentially, grow your professional network & work alongside some of the best and brightest in the world!!!

Senior Site Reliability Engineer

Nuance
Greater Boston Area
2 months ago
Use process and best practices to ensure the platform and applications are stable and performant. Keep the customer-facing applications and services always available. Proactively identify hurdles to stability and implement self-healing and resiliency initiatives. Build and maintain tools that will help with day to day activities and orchestration of our cloud environments. Work to automate detection and resolution of recurring issues in the production environment. Participate in the Incident and Problem Management processes and assist the teams in ensuring proper RCAs are documented and follow-ups are delivered. Communicate with software engineers, QA engineers, product management and operations staff on a daily basis for sharing ideas, status on ongoing work and prioritizing future work.

Senior User Experience Designer: Healthcare

Nuance
Greater Boston Area
2 months ago
Nuance Healthcare User Experience is looking for a Sr. Designer to join our growing team. If you are a self-starter that is motivated by knowing that you work is having a real, measurable impact on the lives of millions of people every day, then Nuance Healthcare is the right place for you. On a day-to-day basis, you’ll collaborate with a highly-skilled group of individuals that utilize the latest in voice-driven technology to deliver the future of healthcare user experiences.

Program Director Radiology AI Solutions

Nuance
Greater Boston Area
2 months ago
You are an accomplished, operationally savvy and creative leader, with demonstrated knowledge of Radiology and the ability to inspire and lead highly cross functional teams to support the incubation, development and ultimate growth of Nuance’s radiology AI Solutions.

Senior Software Engineer

Nuance
Greater Boston Area
3 months ago
A Solutions Integrator who possesses a solid background in software development, troubleshooting and customer support. Provide hands-on solutions integration support for our customers who are building complex solutions using our Cloud-based Speech, NLU and Dialog Services. This includes creating developer assets such as sample code and technical documentation that help reduce developer friction and time-to-market while increasing solution performance and success. Assist with debugging issues that arise during the implementation phase. Work with internal and external teams to identify integration best practices that can be shared across all customer engagements.

Account Executive, Surgical CAPD ASC - Northeast

Nuance
Greater Boston Area
3 months ago
The Account Executive (AE), Ambulatory Surgical Center is responsible for an assigned territory selling the value proposition for Nuance’s Provider Solutions healthcare solutions into the independent Ambulatory Surgery Center market. The AE is expected to create and foster relationships with the Executives, Owners, and Doctors involved with the facilities. Experience working in a matrixed environment to deliver comprehensive solutions to the healthcare marketplace is a prerequisite.

Senior Database Developer

Nuance
Greater Boston Area
3 months ago
Work with a team of developers, QA, and other stakeholders in the migration of the leading PowerScribe platform for radiology reporting to the cloud. Design, develop and maintain database solutions for highly available applications. The candidate will be self-motivated and work on multiple deliverables with dynamic schedules in an agile software development process.

Senior Director Enterprise Project Office

Nuance
Greater Boston Area
3 months ago
▪Capacity Management: Strategic resource planning resulting in achieving and exceeding utilization role targets. Improving delivery effectiveness and efficiency for current (backlog) and future projects (sales pipeline). ▪Standardization:  Processes, methodologies, project management practices, deliverables and tools across the Enterprise Project Management Office (Project Charter/Scope, Project Plan, Project Budget, Status Reports), ▪Work Plan Creation:  By project type / execution of unused hours program. ▪Third party management: manage engaged 3rd parties, ensure single-client experience. ▪Bookings to revenue conversion to plan achievement; On time, on budget, on quality. ▪Customer experience:  Drive excellence in customer experience, during implementation and stabilization of the customer life cycle. ▪Life Cycle Transition:  Definition of implementation success and transition to Acct Management and Support. Talent development: increase HC IQ, manage/increase team capabilities, continuous ongoing.

Operations Accountant

Nuance
Greater Boston Area
3 months ago
We are seeking an Operations Accountant for our Accounting and Operations teams to be responsible for supporting the monthly and quarterly accounting close cycles associated with complex revenue arrangements. The successful candidate will be responsible for providing best in class support to the Business Unit operations and finance teams on their forecasted and actual revenues. This position will be responsible for preparing reconciliations and related analysis of all accounts (revenue, def revenue, costs, deferred costs, etc.) monthly as well as assisting with defining and creating operating procedures and participating in business process improvement initiatives. The qualified candidate will report to the Sr. Revenue Operations Manager, Accounting and Operations team, and will work closely with other members of the Accounting and Operations team as well as other groups, such as Sales and Operations managers, Divisional Finance, Technical Revenue Accounting, and Order-To-Cash.

Principal Chatbot Designer

Nuance
Greater Boston Area
4 months ago
The Principal Chatbot Designer will own and influence the design of AI chat bot solutions with Fortune 100 companies, designing the user experience for web/mobile-based virtual assistants (VAs). The Chatbot Designer is part of a multi-disciplinary team of colleagues and domain experts and focuses on discovering user requirements, matching those needs against customer goals, and building and optimizing VAs from the ground up. Among other activities, the Chatbot Designer validates functionality choices, designs intuitive and adaptive dialog flows, build dialogs, anticipate user responses, and define and optimizes grammars. Chatbot Designers are expected to lead projects alongside a Project Manager and must be comfortable guiding the internal and client teams to the best outcome. As a Chatbot Designer, you will need to learn about user populations and work effectively with customers on each engagement, while simultaneously working toward the customer's financial goals and remaining the authority on best practices in user-centered VA design.

Senior Research Engineer

Nuance
Greater Boston Area
4 months ago
The candidate will be responsible for contributing to the on-going development of a multi-platform, multi-purpose speech recognition engine. They will write code to implement new features, as well as analyze existing code for applying improvements and optimizations. They will help maintain and enhance systems that test the recognizer for correctness and performance. They will also be responsible for fielding questions and requests from various in-house clients of the recognizer.

Senior Manager, FP&A

Nuance
Greater Boston Area
4 months ago
The Nuance Finance team is seeking a Senior Manager, FP&A in our Burlington office. This is a highly valued and critical role with responsibility to provide strategic finance support directly to our CTO, CIO and Senior Leadership across the company on enterprise-wide, business segment and functional planning, analysis, forecasting and reporting.  We are looking for a person that is comfortable both participating in discussions to drive smart business decisions and is willing to roll up their sleeves to do financial analysis and reporting. The position requires a high degree of accuracy, attention to detail, and self-motivation to be accountable to deliverables and deadlines.

Research Engineer

Nuance
Greater Boston Area
4 months ago
Join an energetic team developing, testing, and integrating advanced audio processing technology for multi-user speech applications on embedded platforms.  This research engineering position is with the Core Technology Engine group, responsible for the development, productization and maintenance of all AI engines within Nuance.

Senior Software Engineer (C#, .NET)

Nuance
Greater Boston Area
6 months ago
Summary: Work with a team of developers, QA, and other stakeholders in the design and development of new features in the industry leading PowerScribe platform for radiology reporting. Streamline workflows for medical staff that rely on PowerScribe to produce comprehensive clinical documentation. The candidate will be self-motivated and work on multiple deliverables with dynamic schedules in an agile software development process.