Teams at NMI

Manage and improve NMI's MySQL database estate in a high-availability SRE environment. Administer multi-platform databases, design database architecture, tune performance, perform upgrades and backups, participate in on-call rotations and incident RCA, and collaborate with developers and stakeholders to ensure reliability and scalability.

Lead execution of support organization initiatives: implement self-service and AI tooling, unify support across brands, build reporting/metrics and operational rhythms, drive process improvements and cross-functional alignment, document SOPs, and evolve into a strategic partner to VP of Support.

Design, build, and maintain FeeNavigator features across backend and frontend. Optimize MySQL queries, write unit/integration/end-to-end tests, refactor complex code, document architecture, participate in code reviews, collaborate with Product and SRE, diagnose incidents and performance issues, and contribute to development process improvements.