Teams at Newton Research

Manage customer-specific engineering work from intake through delivery, including data integrations, configurations, fixes, and RFP responses. Partner with Account Management, Sales Engineering, Product, and Engineering to scope, prioritize, and track requests, risks, dependencies, and timelines. Establish repeatable intake and prioritization processes, keep stakeholders informed, and convert recurring customer needs into product requirements and scalable features.

Leads the Account Management organization, owning customer growth, retention, net revenue retention, expansion revenue, and value realization. Builds and manages Account Directors, develops account management playbooks, sponsors strategic customers, identifies account risks and opportunities, and establishes measurable success plans. Requires deep expertise in media, ad tech, and marketing measurement, along with experience leading teams and driving expansion revenue.

Own relationships with key enterprise customers, serve as a trusted advisor, drive product adoption and measurable value, retain and expand accounts, identify growth opportunities, and share customer insights with Product and Sales. Success includes building stakeholder relationships, developing account success plans, improving net revenue retention, preventing churn, generating expansion revenue, and increasing usage of Newton’s AI-powered media measurement products.