Teams at Newfold Digital

Serve as the primary technical advisor for premium OCI customers, providing onboarding, infrastructure troubleshooting, incident management, architecture guidance, operational health reviews, and proactive optimization. Manage escalations, improve customer adoption and retention, coordinate cross-functional teams, recommend automation and best practices, and contribute to technical documentation and runbooks.

Design and scale asynchronous Python backend systems, including REST/WebSocket APIs, multi-agent LLM workflows, provider-agnostic integrations, and RAG pipelines. Own relational data models, observability, performance, CI/CD, and production deployment. Establish AI governance covering code review, provenance, licensing, security, compliance, and customer data handling. Drive ideas from concept through production while owning architecture and outcomes.

Own the strategy and lifecycle of platform capabilities focused on billing, payments, pricing, and monetization. Define requirements, prioritize roadmaps, manage backlogs, and collaborate with engineering, design, finance, legal, sales, and marketing. Lead billing experiences including invoicing, payment processing, subscriptions, global tax compliance, and pricing models. Use market research, customer feedback, analytics, and performance monitoring to drive continuous product improvement.