Teams at Net at Work

Own client relationships for managed services and technology solutions, focusing on customer satisfaction, retention, renewals, and revenue expansion. Serve as the primary escalation point, conduct business reviews, manage account health and documentation, support quotes and fulfillment, identify upsell and cross-sell opportunities, maintain sales pipelines, report forecasts, and develop standardized technical solutions and statements of work.

Provides functional Sage Intacct and ERP support to clients, troubleshooting and resolving routine, complex, and escalated issues. Responsibilities include triaging and documenting tickets, managing SLAs, prioritizing requests, identifying root causes, maintaining customer relationships, creating knowledgebase content, and coaching support colleagues. The role also collaborates with consultants, sales, and management to improve processes, support service continuity, and maximize customers’ use of Intacct functionality.

Lead complex Sage Intacct ERP implementations from discovery through go-live and support transition. Responsibilities include requirements gathering, business process analysis, solution design, configuration, testing, training, change management, stakeholder management, risk and scope management, pre-sales support, and client relationship development. The role configures multi-entity financial systems, coordinates technical integrations and data migrations, mentors consultants, and improves implementation methodologies.