Teams at Nerdio

Develops go-to-market messaging, launch kits, sales content, partner enablement materials, competitive insights, and customer value propositions for Nerdio’s cloud workspace solutions. Partners with Product, Sales, Sales Enablement, Partnerships, and Marketing to support direct sellers, MSPs, and Microsoft co-sell teams. Uses customer and sales feedback to refine positioning and inform product direction, while applying AI to scale content and sales workflows.

Provide client-facing technical support for enterprise customers using Nerdio, Azure Virtual Desktop, Windows 365, Intune, and Microsoft cloud technologies. Support platform onboarding and Azure deployments, troubleshoot complex cloud and hybrid infrastructure issues, diagnose root causes, document resolutions, guide IT administrators, and collaborate with engineering and product teams on escalated issues.

Own and optimize automated customer journeys across onboarding, adoption, renewal, and expansion readiness. Lead discovery with Customer Success teams, build automation and AI-driven workflows, establish triggers and handoffs, and manage programs from planning through iteration. Partner cross-functionally with Marketing, RevOps, Product, Support, and Sales. Use customer data, health scores, and telemetry to prioritize initiatives, measure impact, and improve retention, adoption, and revenue outcomes.