Teams at Nationwide

Investigate, evaluate and negotiate management liability and specialty lines claims (E&O, D&O, EPL). Analyze coverage, set reserves, manage claim strategy, coordinate with defense counsel and underwriters, and maintain compliance with regulations and policy changes while delivering strong customer service.

Provide advanced customer service and technical support for personal lines insurance via phone and email. Resolve complex inquiries, consult on policy options, cross-sell/up-sell, mentor peers, and support agencies. Maintain product expertise, obtain required state licenses, and recommend process improvements.

Investigate and manage multi-state workers' compensation claims including compensability, benefits calculation, reserves, medical management, return-to-work, litigation oversight, subrogation, and Medicare reporting. Provide customer service, negotiate settlements, document activity in claims system, and partner with internal specialists and outside counsel to resolve claims.