Teams at Nash

Build and operate Nash’s go-to-market engineering system, including AI agents, CRM infrastructure, account data layers, paid and ABM automation, integrations, deliverability, observability, and production controls. The role owns Salesforce and connected systems, develops in Python or TypeScript, applies LLMs and MCP-style integrations, and measures success through pipeline, revenue, agent reliability, and data quality.

Investigate and resolve complex platform, API, webhook, configuration, and integration issues for enterprise merchants. Monitor Datadog dashboards, alerts, and logs; coordinate P1 incidents; create actionable engineering escalations; support customers and internal teams during disruptions; and document resolution patterns in the knowledge base. The role also provides overflow delivery support and requires clear communication, sound escalation judgment, and ownership in a 24/7 SaaS environment.

Lead technical discovery, solution design, enterprise implementations, customer launches, adoption, renewals, and account operations across Latin America. Build integrations, configure the platform, coordinate engineering and customer stakeholders, train operators, monitor performance, and establish the region’s customer success model. Serve as Nash’s regional expert on carriers, payments, addressing, delivery workflows, and product adaptations while developing processes for future hires.