Teams at M&T Bank

The Division Business Partner collaborates with senior leaders to enhance business strategy and adoption of organizational practices, driving customer experience and strategic initiatives.

Partner across fraud, product, operations, and technology teams to reduce customer friction in fraud journeys. Lead continuous discovery, translate insights into prioritized initiatives, coordinate execution, measure outcomes, and ensure alignment with risk and compliance. Influence stakeholders, remove blockers, and drive scalable improvements that deliver measurable customer and business outcomes.

Lead service design for commercial banking, guiding cross-functional teams to ideate, prototype, and implement service experiences. Conduct user research, create journey maps and service blueprints, run design workshops, mentor peers, collaborate with Product/Tech/Research/Analytics, and ensure compliance with operational and accessibility standards.