Jobs at M&T Bank

Lead service design for commercial banking, guiding cross-functional teams to ideate, prototype, and implement service experiences. Conduct user research, create journey maps and service blueprints, run design workshops, mentor peers, collaborate with Product/Tech/Research/Analytics, and ensure compliance with operational and accessibility standards.

Lead cross-functional service and experience design efforts enterprise-wide: scope, research, prototype, and implement human-centered solutions. Advise senior leaders, run workshops, mentor designers, and ensure scalable, operationally sound outcomes across digital and non-digital channels in a regulated financial services environment.

Assess and manage credit risk for large commercial clients by underwriting new loans and modifications, performing financial statement analysis and modeling, structuring credit solutions, negotiating legal documentation, monitoring portfolio credit quality, preparing credit presentations, and collaborating with relationship managers and stakeholders throughout the life of loans.

The Organizational Capability Advisor leads the design and implementation of frameworks for organizational capabilities, utilizing evaluative research, consulting, and change management to drive strategic decisions at a high level.

The Advertising Manager leads brand media planning, creative development, and performance optimization while managing stakeholder relationships and budgets.

Provide high-level administrative support to executives, manage calendars, travel arrangements, project coordination, and assist with team engagement and operational processes.

The Mortgage Originator assists customers in obtaining mortgage loans, analyzes financial data, and promotes mortgage products at community events.

Manage multiple product lines, ensuring profitability and compliance. Oversee product implementation, marketing strategies, and financials while evaluating market trends and risks.

The Mortgage Originator assists customers with FHA/VA and conventional mortgage loans, evaluates creditworthiness, and markets mortgage products. They maintain compliance, foster relationships, and represent the bank in the community.

Lead and execute mixed-methods UX research for customer and employee digital products. Design studies (surveys, interviews, ethnography, usability, concept testing), analyze results, synthesize insights, present recommendations, mentor researchers, and partner with product, design, analytics, and market research to influence product strategy while adhering to risk and regulatory standards.

The Director is responsible for enhancing enterprise capabilities in agility, product management, and portfolio management, ensuring standards are adopted through governance and enablement, while also leading a team and influencing executives.

The Commercial Credit Senior Associate manages credit risk for commercial clients through financial analysis, transaction execution, and compliance with credit policies. Responsibilities include underwriting, monitoring loan portfolios, preparing financial models, and collaborating with relationship managers to ensure sound lending decisions.

Manage a design team focused on creating comprehensive customer journeys and employee experiences through human-centered design, ensuring alignment with business goals and quality standards.

Partner across fraud, product, operations, and technology teams to reduce customer friction in fraud journeys. Lead continuous discovery, translate insights into prioritized initiatives, coordinate execution, measure outcomes, and ensure alignment with risk and compliance. Influence stakeholders, remove blockers, and drive scalable improvements that deliver measurable customer and business outcomes.

The Division Business Partner collaborates with senior leaders to enhance business strategy and adoption of organizational practices, driving customer experience and strategic initiatives.

Manage client relationships and a team for capital markets product lines, drive revenue generation, coach staff, implement process improvements, ensure regulatory compliance and internal controls, participate in strategic and enterprise initiatives, and oversee unit administrative, operational and risk management functions.

Manage existing business relationships for M&T Equipment Finance, originate financing opportunities, assess customer needs, and support sales training.

Monitor and oversee the foreclosure process, ensuring compliance with guidelines, managing escalations, and maintaining loan portfolios amid litigation.

This role leads the Commercial Card Implementation strategy, managing client onboarding, product enablement, operational risk, and cross-functional teams to enhance client experiences and revenue generation.

Support and maintain enterprise job scheduling systems: troubleshoot incidents, resolve Service Desk escalations, perform system maintenance and migrations, document SOPs, participate in projects and upgrades, schedule maintenance, automate processes, and ensure regulatory and control compliance. Provide evening/weekend coverage and collaborate with application teams for testing and production deployments.