Teams at ModusLights Technologies

Receive, triage, and prioritize technical support requests; provide initial troubleshooting and clear guidance for non-technical users; document solutions for the knowledge base; review support quality; and assist in training new support staff.

Define global product specifications for card and digital payment products, hand off to BAU for implementation, and act as technical product owner for 3DS, tokenization, and API-related requirements.

Design, implement, maintain, and support enterprise infrastructure across cloud and on-prem environments. Monitor performance, perform root-cause analysis, tune systems, and provide engineering through all project lifecycle phases.