Jobs at Mitratech

Lead Customer Success and retention for background screening clients, driving product adoption, renewals, up-sell, and operational improvements. Partner cross-functionally with Product, Compliance, Operations, and Sales, manage global retention teams, integrate acquired teams, and serve as executive escalation for critical accounts. Use analytics (TAT, accuracy, churn, NPS) to inform strategy.

Lead and build the AI Quality & Governance platform: observability, evaluations, guardrails, SLOs, and incident playbooks. Design automated and human-in-the-loop evaluation pipelines, enforce release gates, translate governance frameworks into engineering controls, partner with product teams on AI incidents, and hire and grow a hands-on engineering team while contributing substantial production code.

The Sales Consultant will collaborate with clients to provide tailored technology solutions, support the sales process, and leverage industry insights to drive revenue growth.

Lead end-to-end AI product work across Mitratech's shared AI platform and customer experiences. Set strategy and roadmap, convert ambiguous problems into shipped, enterprise-grade features, partner with engineering and design, prioritize based on customer feedback, and represent products to senior stakeholders and customers.

Provide timely phone and ticket-based support to law firm contacts, resolve and escalate complex issues, manage data entry and inbox tasks, use Zendesk/CRM and AI tools, prioritize workload, cross-train team members, and support departmental projects and initiatives.

Senior individual-contributor technical leader who sets AI platform direction across teams, architects and builds production Python systems for LLM/GenAI applications, defines agent orchestration and governance patterns, owns reliability/CI/CD/operational standards, mentors engineers, and embeds with teams to deliver complex features.

Serve as the bridge between business stakeholders and development for internal data initiatives. Own intake, discovery, and requirements documentation for analytics, BI, and reporting. Write user stories, acceptance criteria, data definitions, and reporting logic. Maintain a prioritized backlog, support stakeholder validation of prototypes, participate in agile ceremonies, and resolve requirement gaps and risks to ensure development can execute independently.

Perform pre-employment verifications by contacting employers, schools, boards and databases to confirm employment, education, licenses and references. Document findings, analyze documents, prepare accurate screening reports, meet production and quality targets, and conduct virtual I-9 Section 2 meetings.

Own month-end close tasks, prepare/post journal entries, maintain GL schedules, reconcile accounts, support monthly and year-end reporting, assist annual audit, handle M&A integration reporting, update accounting policies, and drive process improvements.