Teams at Miratech

Build, configure, and test Google Contact Center AI solutions, including DTMF IVR menus, call flows, queues, routing, transfers, callbacks, CRM integrations, virtual agents, and Agent Assist. Develop test cases, support UAT, resolve configuration defects, maintain requirements traceability, and create technical documentation, call flow diagrams, and operational runbooks. Collaborate with customer stakeholders while following change management and release procedures.

Leads product marketing strategy for technology services and solutions, including portfolio structuring, packaging, pricing, positioning, go-to-market planning, market intelligence, sales enablement, and team training. Translates technical capabilities into differentiated business outcomes, partners with Sales, Product, Delivery, Alliances, and executives, and uses performance data to improve pipeline creation, revenue growth, and lifecycle management.

Design, develop, test, deploy, and support scalable cloud-native applications using Java, Spring Boot, React, TypeScript, and Node.js. Build REST APIs, microservices, PostgreSQL data models, integrations, CI/CD pipelines, and containerized deployments. Improve application reliability, observability, security, performance, and scalability while troubleshooting production issues. Collaborate with Product, UX, QA, DevOps, Architecture, and engineering teams through design sessions, code reviews, planning, and client-facing workshops.