Teams at Mia Labs

Own dealership customer relationships from onboarding through renewals, driving adoption, retention, and expansion revenue. Lead technical onboarding involving workflows, call routing, CRM integrations, and configuration; troubleshoot telephony and integration issues with engineering; analyze customer performance using SQL and analytics tools; deliver training and business reviews; support launches and pilots; and translate customer feedback into product improvements.

Own the full B2B SaaS sales cycle, from prospecting through negotiation and close, while meeting quotas and acquiring automotive dealership customers. Present AI solutions and ROI cases to executives, build pipeline through cold outreach, expand accounts through cross-selling and upselling, and collaborate with Client Success and Solutions Engineering. The role requires technical aptitude, complex deal experience, strong negotiation skills, and comfort working in an ambiguous early-stage startup.