Teams at MetLife

Supports Fund Management through regulatory communications, cost allocation, operational reporting, and analytics. Develops and maintains Access, Excel, SQL, and enterprise reporting solutions; integrates data across systems; improves data quality and workflows; and supports testing, validation, deployment, automation, and AI-enabled process enhancements. The role also serves as a technical subject matter expert and coordinates regulatory reporting while driving efficiency and cost savings.

Leads operational readiness for absence, leave, disability, and paid family leave programs. Manages teams, advises senior leaders, oversees compliance and quality, and drives migrations, system implementations, process changes, training, stakeholder engagement, testing, risk mitigation, and post-launch performance. Provides subject matter expertise on FMLA, ADA, state leave laws, PFML, disability programs, and ERISA while developing workforce capabilities and continuous improvement strategies.

Oversee DHMO quality management and utilization management governance, regulatory committees, audit readiness, corrective action monitoring, compliance reporting, and quality improvement. Analyze operational, financial, regulatory, satisfaction, grievance, and performance data to identify risks and trends. Develop governance processes, policies, reporting frameworks, and documentation standards. Partner with cross-functional stakeholders and leadership to improve compliance, organizational performance, member experience, and provider outcomes.