Jobs at MERGE

Lead visual design across digital and physical retail experiences, including menu boards, packaging, signage, mobile apps, websites, and integrated campaigns. Establish and apply design systems, deliver polished hands-on work, collaborate with clients and cross-functional teams, guide designers, and connect design decisions to business strategy and measurable outcomes.

Leads account management for Life Sciences and pharmaceutical clients, overseeing client relationships, strategic marketing programs, creative campaigns, budgets, timelines, and team performance. Develops business opportunities, provides strategic counsel, ensures quality delivery, and collaborates across media, analytics, and MarTech teams. Mentors account staff and serves as a senior agency partner across traditional and digital channels.

Leads Talent Management operations, including performance management, talent reviews, employee relations, offboarding, workforce changes, and cross-functional Talent initiatives. Owns the Talent roadmap, project plans, operating cadence, reporting, risk management, process documentation, compliance follow-through, and payroll continuity support. Advises managers on employee matters, mentors junior team members, and partners across Talent, Finance, Legal, Operations, and agency leadership.

Develop and lead email, SMS, and push-channel strategies across lifecycle customer journeys. Create contact sequencing, segmentation, personalization, measurement, and testing roadmaps while connecting channel plans to broader customer experience programs. Partner with Creative, CX, Analytics, and Technology teams to guide execution, identify implementation risks, and optimize outcomes. Prepare strategic deliverables, inform roadmap prioritization, and own program-level performance.

Leads MERGE’s internal and corporate communications strategy, including executive messaging, employee updates, change communications, channel governance, and high-stakes announcements. Partners with leaders across the agency, coaches executives, produces compelling content, measures communication effectiveness, mentors team members, and uses AI to improve communications while preserving an authentic human voice.