Teams at Medely

Leads Strategic and Growth Customer Success teams serving post-acute and outpatient facilities. Responsibilities include improving retention, reducing churn, driving expansion, developing account strategies and playbooks, coaching CSMs, forecasting capacity, analyzing customer health and market data, managing escalations, and representing customer insights to Product and executive leadership. The role is fully remote with occasional local and overnight travel.

Own Salesforce administration and evolution for the revenue organization, including configuration, security, automation, data governance, routing, integrations, reporting, and system architecture. Partner with Sales, Marketing, Finance, Customer Success, and Support to improve processes and data quality. Manage GTM systems requests, release and change management, external development partners, and AI-enabled workflows. Support LeanData, Salesloft, APIs, middleware, Apex troubleshooting, and warehouse or data lake integrations.

Partner with Account Executives, Account Managers, and revenue leaders to coach live deals, diagnose skill gaps, and scale top-performer behaviors. Own onboarding, ramp, playbooks, and enablement content, leverage AI and conversation intelligence, define success metrics with RevOps, and measure impact to improve seller behavior and business outcomes.