Teams at MasterClass

Own the end-to-end community experience for MasterClass Executive and Certificates cohorts, including onboarding, engagement, alumni programming, learner support, and retention. Develop community strategy, rituals, playbooks, platforms, automations, and AI-enabled workflows. Manage multiple cohorts, facilitate discussions, support learner leaders and mentors, partner on events, and use engagement insights to improve the learner experience. Requires flexibility for live programming and travel to in-person experiences.

Own end-to-end virtual and in-person event production for MasterClass Executive, Certificates, and future programs. Responsibilities include scheduling, rehearsals, speaker coordination, platform setup, moderation, troubleshooting, venue and vendor management, AV, travel, budgets, contracts, negotiations, event calendars, on-site execution, and scalable event operations. The role partners with Marketing, Product, Community, and channel teams to improve attendance and learner experiences using event data, feedback, and AI-enabled tools.

Own MasterClass’s organic social strategy and execution, with a focus on promoting Certificates to professional audiences. Manage content across LinkedIn, Instagram, and YouTube; collaborate with Creative, Marketing, and GTM teams; develop campaigns; optimize performance using audience insights; and communicate recommendations. The role also contributes to evergreen brand initiatives and develops AI-enabled social workflows.