Jobs at Mark43

Own and operate production database infrastructure at scale, ensuring monitoring, performance, reliability, backups, disaster recovery, and capacity planning. Optimize MySQL configurations, queries, schemas, indexes, and execution plans. Automate maintenance, execute upgrades and migrations, investigate incidents, improve documentation, and partner with software engineers on scalable database practices. The role also provides technical guidance to junior team members and supports cloud infrastructure using Terraform.

Lead the iOS platform technical direction, design and implement native iOS features using Swift, collaborate with Android on shared logic via Kotlin Multiplatform, mentor engineers, improve CI/CD and testing, resolve production issues, and drive architecture and release processes for mission-critical public safety apps.

The role involves designing and developing a universal search platform, integrating data, leading system architecture, and mentoring junior engineers.

The Customer Experience Manager will advocate for clients, foster product adoption, resolve issues, and collaborate with teams to enhance user satisfaction post-implementation.

The Customer Experience Manager advocates for clients, ensuring needs are met throughout the product lifecycle. Responsibilities include relationship building, feedback tracking, tracking NPS scores, and collaborating with cross-functional teams.

Serve as a client-facing trusted advisor to drive product adoption, user satisfaction, and renewals. Participate in pre- and post-implementation, advocate for client needs, capture feedback for product teams, track issue resolution, manage NPS and surveys, collaborate cross-functionally, and travel frequently to client sites to support change management and workflows.

Lead the development of a search and data integration platform, ensuring architecture, integration, and delivery of complex software systems in a safety-focused environment.

Design and execute SQL-based ETL processes to migrate legacy public safety data into Mark43. Collaborate with customers, contractors, and internal teams to map legacy schemas, handle edge cases, ensure data fidelity, and improve migration tooling while managing timelines and stakeholder relationships.

As a Senior Product Designer, you will lead product design processes and collaborate with cross-functional teams to enhance user experience for law enforcement software, focusing on user research and system integration.