Jobs at Mark43

Own and operate production database infrastructure at scale, ensuring monitoring, performance, reliability, backups, disaster recovery, and capacity planning. Optimize MySQL configurations, queries, schemas, indexes, and execution plans. Automate maintenance, execute upgrades and migrations, investigate incidents, improve documentation, and partner with software engineers on scalable database practices. The role also provides technical guidance to junior team members and supports cloud infrastructure using Terraform.

Lead product design for a critical area of Mark43’s public safety software portfolio. Own design direction, conduct qualitative and quantitative research, translate complex first-responder workflows into intuitive experiences, and guide initiatives from discovery through delivery. Partner with Product and Engineering, influence strategy, contribute to design systems, mentor designers, present recommendations, and design across workstations, laptops, tablets, and mobile applications. Explore responsible AI-powered experiences and maintain high standards for interaction and visual design.

Oversee RMS configuration, business process analysis, workflow design, testing, implementation, training, and change management for public safety agencies. Advise customers on Reporting, Case Management, Evidence, and Warrants products; establish implementation best practices; coordinate integrations and hardware testing; gather product feedback; support project planning, risk management, staffing, budgeting, and training material updates. The role requires strong communication, stakeholder collaboration, and at least 50% travel.

The Customer Experience Manager will advocate for clients, foster product adoption, resolve issues, and collaborate with teams to enhance user satisfaction post-implementation.

The Customer Experience Manager advocates for clients, ensuring needs are met throughout the product lifecycle. Responsibilities include relationship building, feedback tracking, tracking NPS scores, and collaborating with cross-functional teams.

Serve as a client-facing trusted advisor to drive product adoption, user satisfaction, and renewals. Participate in pre- and post-implementation, advocate for client needs, capture feedback for product teams, track issue resolution, manage NPS and surveys, collaborate cross-functionally, and travel frequently to client sites to support change management and workflows.

As a Senior Product Designer, you will lead product design processes and collaborate with cross-functional teams to enhance user experience for law enforcement software, focusing on user research and system integration.