Teams at MariaDB Corporation

The Enterprise Customer Success Manager will manage customer relationships, drive product adoption, and collaborate with teams to ensure customer satisfaction and retention, focusing on value realization with MariaDB solutions.

Manage a portfolio of enterprise customers to drive adoption, retention, expansion and value realization for MariaDB solutions. Act as primary escalation contact, conduct business reviews, coordinate cross-functional teams (Sales Engineers, Professional Services), build C-level relationships, and measure customer health while promoting product adoption and upgrades.

Provide expert remote DBA services for MariaDB SkySQL customers: monitor databases, troubleshoot and resolve issues, optimize queries and architectures, configure backups and recoveries, automate DBA tasks, perform health checks, support on-call SLAs, manage cloud deployments, contribute to tooling and community, and provide scheduled shift coverage including nights/weekends and occasional international travel.