Teams at Logitech

Supports B2B and B2C channel partners by resolving pricing, claims, quoting, and sales-support issues. Maintains partner documentation and support playbooks, tracks tickets, validates discrepancies with Finance, and ensures pricing-policy compliance. Identifies process gaps and coordinates improvements between Business and IT, including Salesforce opportunity management, system enhancements, QA, and UAT. Serves as an escalation point while driving preventive fixes, accurate records, and operational efficiency.

Supports B2B and B2C channel partners through bid desk operations, pricing policies, support escalations, documentation, and process improvements. Collaborates with Sales, Marketing, Finance, and IT to resolve claims, maintain compliance records, improve Salesforce opportunity and quoting workflows, and test system enhancements through QA and UAT. Tracks support issues, identifies recurring friction, and develops preventive solutions and partner support playbooks.

Own and grow a regional partner territory across VARs and integrators. Identify new opportunities, build strategic relationships, create joint business plans, coordinate channel initiatives, and drive partner-led revenue growth. Manage complex sales cycles, pipeline forecasting, and reporting in Salesforce. Demonstrate Logitech solutions, deliver presentations and training, gather market feedback, and collaborate with internal sales, marketing, product, and engineering teams. The role requires extensive customer travel and focuses on Unified Communications and cloud technology solutions.