Teams at LifeStance Health

Resolves patient, provider, vendor, and health plan inquiries involving eligibility, insurance benefits, billing, payments, collections, and account issues. Processes payment requests, updates insurance and portal information, reviews billing transactions, supports reporting, and escalates revenue cycle challenges. Provides courteous, empathetic service through phone, email, voicemail, fax, and patient portal while protecting confidential patient information.

Manage accurate medical billing and revenue cycle processes, coordinate with payers, patients, clinics, and team members, monitor productivity and quality, maintain billing and organizational procedures, prepare reports, and escalate workflow or payer issues. The role requires medical billing experience, knowledge of insurance, Medicare and Medicaid processes, attention to detail, and the ability to work independently in a remote team environment.

Provide enterprise-wide clinical leadership for psychotherapy services: define and implement national clinical vision, establish evidence-based standards, ensure regulatory compliance, oversee quality/risk governance, serve as senior escalation for complex cases, guide policy and coding, partner with executive and regional leaders, and drive clinician education and change management across a multi-state organization.