Teams at Leidos

Provide Tier 2/3 end-user support across headquarters and regional offices, resolving hardware/software/connectivity issues, managing tickets, performing move/add/change and endpoint lifecycle activities, coordinating escalations with engineering/vendor teams, and maintaining SOPs and knowledge artifacts to meet service-level objectives.

The Configuration Management Support Specialist manages configuration processes, ensures compliance with standards, and trains junior staff while collaborating with engineering and program management.

Designs, configures, develops, and maintains ServiceNow solutions (ITSM, CMDB, ITOM, Service Catalog). Builds custom workflows, integrations (REST/SOAP), orchestration, and UI components using JavaScript/Glide and web technologies. Supports upgrades, data migration, documentation, and Agile delivery while ensuring CMDB data integrity and collaborating with stakeholders to deliver end-user centric IT solutions.